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Business Profile

Tool Maker

DK2 USA East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Maker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a wood chipper. Model ******. It cost $2268.24. At first I had problem with the engine. It was locked up. It wouldn't turn over. I called and they told me to call ****** since it was a engine problem. They warranty the engine. I did and ****** took care of the problem. It took 3 or 4 months. But when I got the chance to use it the belts shred a part. Replace them twice. They keep shred apart. Now they don't even return my email. Try calling but that is useless. You get voice box and they never return your call. I ordered it on 2/19/23. But didn't receive it about first part of April. It is also a year now and they are going to try over year past and warranty is no good. I have checked reviews and that has happened to other customers. At this point I am just looking to get my money back.

    Business Response

    Date: 02/05/2024

    Hello, 

     Replacement part orders were processed for ******* unit this morning (before we received the BBB complaint). I have just discussed two different resolutions with the customer via phone call and he agreed to give it one more shot before providing a potential refund. He is satisfied with the communication and potential resolution avenues. 

     

    **** *********

    Product Development & Support Manager

    DK2

    Customer Answer

    Date: 02/14/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** **********

DK2 USA East is NOT a BBB Accredited Business.

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