Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired them to remove 2 trees from my property, haul out the wood, grind the stumps and remove the debris. I was given a quote and agreed with the contract. They came in October and cut down the trees. Never heard from them. Sent a text and was told they would grind the stumps ASAP. Finally they came back in March 2025 and said they ground the stumps and feeder roots and that someone was right behind them to remove the debris. No one came. I text them twice during March and was told that there had been deaths in their family and that the owner had been hospitalized. Also they had financial problems. No one ever came. I text them in April and have never received a call or text. I am 67 years old and had to clean up all the wood chips myself. 15 bags worth. I also discovered the stumps were not ground out and now have had to hire another company to complete that work. I will also need to clean up that mess once it is completed. Very disappointed with their work and lack of communication.
Business Response
Date: 04/14/2025
Yes we did speak with her and told her about that family death and yes ***** was hospitalized with pneumonia, I did tell her once we got him back home and everything settled we would be back to get the wood chips, we was going back to get them out of the kindness of our heart because we was not initially paid to remove the chips only to remove the 2 trees and ***** grind. The contract does not say removal of wood chips we was only doing that to be nice. As far as the stumps go I myself went and did the ***** grinding and the stumps were done. I apologize for the delay in the ***** grinding but we did not expect to get hit with all this!Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tree trimming away from house, garage and wires, including removal of damaged branches from tornado. On May 10, they arrived and I requested additional branches be removed. Not satisfied with job. Emailed and texted, but no one has shown up.Business Response
Date: 11/14/2024
(Per email from business)I have tried speaking to this customer several times about this matter. When my husband and employees did her job she approved the job before paying. We ALWAYS ask the customer to look everything over and we ALWAYS ask if they are satisfied before paying she agreed that it did look good and she was very happy with it! Its been SEVERAL months since we did this job and now shes wanting more work done for free and this is not ok and I have tried speaking to her about this matter but she just wants to argue and tell me that we are a s*** company and I refuse to be spoken to this way and again SHE AGREED TO THE *** AND WAS HAPPY WITH THE WORK THE DAY WE WERE OUT THERE AND SHE PAID FOR THE SERVICES THAT WE AGREED UPON!
Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with this company on April 19, 2024. As of today they have not taken my tree down, now have they scheduled me to take it down. I have had 5 scheduled days since signing my contract. Two were rescheduled because of weather. One was rescheduled because the business had a family emergency. The other two dates have been a no call no show by the business. I have a trail of emails, texts, and voice calls that I can submit to confirm this. The only communication I get as of now is nothing. If I reach out I get the excuse they are trying to get me scheduled but they are booked 2 months out. I would think as a good business practice you would take care of your "no call no shows" first. I am a single 60 year old female who lives alone. I have rearranged my work schedule numerous times - only to have them cancel or not show up. I have a copy of my signed contract to perform the work.Business Response
Date: 07/11/2024
She waited so long to contact us back to let us know she wants to move forward. The price has changed since we were not contacted within the time frame. We don't have access to the tree.Customer Answer
Date: 07/11/2024
Complaint: ********
I am rejecting this response because: this is an outright lie. I have emails and text messages for 5 different days they scheduled to be at my house. They never showed or called. 1 time was for windy conditions and 1 time was for a ***'s family emergency. I always corresponded with the utmost flexibility, respect and patience with them. My last communication was text messages on June 12th. Just a couple days before I filed this complaint. She stated she was trying to get me scheduled again on Monday June 17th. I stated "see you on Monday???" Then she told me how busy she is. Then I get to read on the numerous posts on their Facebook page how they are currently scheduling for the current weeks. I made a comment and asked when they were going to schedule me. It was deleted by them.At this point, I do not do business with liars. And I certainly will not give my money to this business. Its too bad. All I kept asking her is: Just communicate with me.
AND THEY DO HAVE ACCESS TO MY BACKYARD. I MADE SURE TO MOVE THINGS AROUND SO THEY COULD DRIVE THEIR TRUCK RIGHT UP TO THE TREE. MR. ***** *** TOLD ME HE WOULD BE AT MY HOUSE ON FRIDAY JUNE 7TH TO LOOK TO MAKE SURE EVERYTHING WAS GOOD FOR MY APPT ON SATURDAY JUNE 8TH- BUT HE NEVER SHOWED UP OR CALLED ME.
Sincerely,
********* ********Initial Complaint
Date:08/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business came and did a estimate on a tree I needed cut down. They bid it the lowest out of all the contractors. So we scheduled a date and they decided to not show up not once, not twice, but three times I tried to schedule with them. Then when they finally came out they wanted more than double the original estimate. They claimed that they did not see how much tree and obstacles there was the first time they gave me an estimate. Although nothing changed about the tree nor did it grow any bigger. Very dishonest through the whole process.Business Response
Date: 08/29/2022
We called and rescheduled a time to go out and assess the tree, the tree was missing half of the base and was old so we had to rent the equipment to take down the tree and neither time was he there that we went out so we could explain why the estimate was changing also the tree is between 2 sets of power lines which made it incredibly dangerous, he was upset because of the price!Customer Answer
Date: 08/30/2022
Complaint: ********
I am rejecting this response because: Nothing changed about the tree when they gave me the original bid. The power lines were there when the original bid was assessed as well as the base of the tree. When I asked if power lines were a issue the owner showed me a tattoo of a line man on his chest and said the power lines were no issue. The first date we had scheduled was a two weeks out from original estimate and they did not show. Then we scheduled for August 17th and again they did not show again. Nor called before hand and told me they were unable to make it. Then we scheduled for the 29th at 9 am and they didn’t show up until 2pm. I am upset because the dishonesty of the owners of this company.
Sincerely,
******* *******Business Response
Date: 08/31/2022
First of all we give 10 days from the original bid and the 10 days was over before he contacted us back, when he did contact us we went out and reassessed the tree and noticed there was more damage then we originally seen and the owner was not happy with the quote so he told us he had another company that was willing to do it at a cheaper price!Customer Answer
Date: 08/31/2022
Complaint: ********
I am rejecting this response because: I messaged them the day after the bid saying that I would move forward with you guys. Attached to this message will be the bid sheet and the messages with dates proving that I messaged them the day after. These people are dishonest and need to be held accountable and did not even show up until 2 months after they put in bid as I waited patiently. Just for them to double their bid. I have never had to deal with anything like this from a company that is accredited by the BBB.
Sincerely,
******* *******Business Response
Date: 09/01/2022
The bid was signed saying he received the bid but was never signed off to do the work, I would rather him go with the other company he said he had to do the work because there’s more damage then we assessed and we will lose money on the job! Thank youCustomer Answer
Date: 09/07/2022
Complaint: ********
I am rejecting this response because: I have been waiting for 2 in a half months on these guys and told other contractors that I these guys were going to do it.
Sincerely,
******* *******
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