Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While checking my credit card statement, I found an unauthorized charge of $25.00 made by Anytime Fitness on September 12, 2024. After much difficulty with their automated system, I finally spoke with a representative. The representative informed me that I would need to talk with the club manager, *******, a person whom I have never met. I texted *******, who responded that I would need to contact ******* ********, Director of Operations for Anytime Fitness. Mr. ******** informed me that the fee was for "Club Enhancements." I request a refund, as I had not agreed to such a fee. Mr. ******** advised that it was part of the terms of my contract. However, my contract is over 14 years old, and no such terms match it. Then, Mr. ******** told me the terms had been modified, and I was notified via email. He told me that the company had sent a notice to [email protected]. This email address has not been active for more than ten years. I informed Mr. ******** that I did not agree to such terms. The company has a legal, moral, and ethical obligation to notify the membership of any changes in terms so that there is a reasonable expectation that the member has seen the change in terms and agreed to continue the contract. As, Mr. ******** refuses to make a refund, I have blocked Anytime Fitness' access to my credit card and terminated my membership when the contract ends for the advanced fees paid.

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a membership and enjoyed the service. Now my membership is ending and I am simply trying to communicate with Anytime Fitness. I've utilized multiple and redundant forms of communication to get thru to Anytime and I have been completely ignored (their Facebook page, their listed phone number (called for over a week now several times, leaving voice and contact info), utilized their "contact us" on the Troy Anytime fitness page, texted a number that Troy Anytime fitness was using to text me, tried scheduling an appointment to see them online, but their scheduling assistant did not allow me to schedule/book an appointment, etc). I have spent so much time trying to get thru to them, and I have received ZERO response. If they renew my membership and charge my card, i told them i would report the charges as fraud in my email. It is completely unacceptable that i have put so much effort into the attempt to communicate to them, and I have received zero response.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 6 week challenge to loose weight. I paid 350 dollars in the challenge as a wager. The wager being that in 6 weeks I loose 25 pounds. I get 500 dollars back. I beat the challenge. And lost 27 pounds. And now they have ignores me for over 1 month as I try to collect my money. I've talked to the owners. Their sister and all the managers of this place. And all keep lying to me with the same crap. I want my prize money. Or at very least my 350 back. I'm just tired of being lied to over and over again Also the **** **** location is where this has happened the same guys own both **** **** and ****. But I couldn't select **** city's on your list.