Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17th, 2023, I went in to have Ombre powder brows done. The owner of Escape Spa, LLC did not disclose to me that she was a beginner still in the practice phase of learning. She portrayed herself as an expert that was able to do exactly what I wanted. The cost was $299. She did not do what was asked. I had to go directly to a correction professional. She said the artist was a beginner and was supposed to disclose that information to me as a customer. I have to go through very painful saline removal treatments in hopes that the pigment will be lightened or removed. The treatments are $200 a piece and no way to tell how many I'll need. I have very swollen eyes. I'm not able to drive because I cannot see well. My doctor is calling in prednisone to help.

  Business Response

  Date: 06/26/2023

  We both worked together to create the best color and style. Including a color patch test on client's skin. I explained that the color is most bold on days 1-3. I offered a free touch up in 6-8 weeks. She left happy. It is normal to experience a little brow shock in the first few weeks of healing. When client emailed about dark lines, I offered her an emergency removal that needed to be done within 24-48 hours after her service. I was available on June 18 to do the removal. She did not accept my offer. In regards to my pricing, it is lower for the reason as I am a newer artist building my portfolio and skillset- hence why she paid $299 for her brows. She scheduled her appointment thru my ad campaign. 

  Customer Answer

  Date: 06/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 06/27/2023

  I attempted to contact Escape Spa and voice my concerns, however, there was o communication. I sent pictures and told her that the removal professional agreed that they were not done correctly. I will have to go through several painful, costly processes to have them removed. I would have never had a tattoo on my face if I would have known that she was a beginner. She portrayed herself as experienced and that she could obtain the look I was going for. I did not get what I was looking for at all. The removal professional also does brows and cold point out all the mistakes made. This is very concerning because this is a permanent procedure. She should have to disclose that she is still in practice stages. The price was low, however, it was advertised as a facebook special, NOT a beginner special.