Complaints

This profile includes complaints for Beltone Audiology and Hearing Care Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beltone Audiology and Hearing Care Centers has 5 locations, listed below.

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  Beltone Audiology and Hearing Care Centers

  8900 Darrow Rd Ste H105 Twinsburg, OH 44087-6801

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  Beltone Audiology and Hearing Care Centers

  1221 Trimble Road, Suite 3C Mansfield, OH 44907

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  Beltone Audiology and Hearing Care Centers

  4975 Foote Rd Medina, OH 44256-8748

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  Beltone Audiology and Hearing Care Centers

  343 W Milltown Rd Ste B Wooster, OH 44691-7288

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  Beltone Audiology and Hearing Care Centers

  3975 Cascades Blvd Ste 21-b Kent, OH 44240-8053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I must apologize for just seeing the response from Beltone. I was under the Impression from the BBB it could take up to 40 days to get.a response from the business. I didn't tI checked to see if they responded on June 2 and didn't think to check back until today.  Beltone seems to have forgotten that I was in on Thursday Nov 14, 2025 complaining that the device does not work in public places that have a lot of loud background noises, such as Restaurants, plays etc. They  adjusted them in the office again which happened to be  the night before I went to a play. On Nov 15, 2024. Once again they did not work, when others were talking during intermission and when we arrived I tried adjusting them on my phone with the phonak app. During the entire event I had to ask my sister in law what the couple was saying as I could not hear a thing from them and they sat beside me. It was at this appt. I was told that if I still had problems with them they would replace them as per the warranty. When I arrived to my April appointment I was frustrated that Beltone wouldn't do this that is why I made this complaint, all they wanted to do was have the phonak rep adjust them again. I have told them repeatedly that in the real world they don't work. My husband and my grandchildren can be sitting  or standing right beside me  ( on my left , deaf ear ) and the device doesnt' work. Thus I did not want another adjustment. If they will replace the hearing aids I would be happy to try again.

  . then scheduled me 3 months out for a cleaning. I tried them again, over and over again, and the left side still didn't work. All they want to do is "try to adjust" when clearly the device does not work]. I finally had enough went to the appointment to tell them I'm done and I'll make a complaint and I left. I then received a phone call accusing me of being aggressive,. so I went back in and recorded our conversation. Immediately they wanted to usher me into their "room" with the specialist. I refused and told them you've had a year to get this right and we have already tried the specialist. I'm done trying. They should have offered to replace them under the 3 yr warranty I have paid for. I am now out 5,200.00 and feel since they are unable to get them to work properly , they should allow me to bring them in for a refund. I am extremely disappointed that these hearing aids do not work and the constant adjustments are frustrating , they do not work.

  Business Response

  Date: 06/09/2025

  ******** ****** came to our Ontario Beltone office on October 10, 2023, for a second opinion on treating her hearing loss. She was unsatisfied with the Audiologist she had previously been tested by.  We supported the recommendation of the previous Audiologist that a CROS system by the hearing aid manufacturer Phonak, was the correct treatment for her single sided deafness.  Mrs. ****** was delivered her Phonak devices on October 24, 2023, and she was seen for our standard 1 week follow up appointment on November 3, 2023, where she stated she was satisfied with the product enough to order an additional charger so she could travel with the devices and have a charger on hand.  She was also seen on November 28, 2023, for her second follow up appointment for any needed adjustments or questions. It was here we delivered the extra charger and connected the patient's hearing aids to her cell phone.   As you can see from the attachment labeled “Appointments” Mrs. ****** was not seen in the office again until her dog had chewed the hearing aid up on March 8, 2024.  The hearing aid has a 3-year manufacturer warranty and a one-time per ear Lost, Stolen and Damage Coverage with a deductible by Phonak, so we agreed to send the device in for repair. (See attachment labeled “Purchase Agreement” this clause has been highlighted for your convenience and was initialed by the patient).  The device was repaired by the manufacturer, Phonak but was not re-cased/replaced.  Technically if there is neglect on the part of the patient that the hearing aid needs replaced, Phonak will charge the patient the $400 deductible. (See attachment labeled “1st repair request”) The practitioner explained at the repair delivery appointment (March 19, 2024) that the hearing aid was fixed but not replaced, all testing and calibration was successful, and the patient left with the device. 
  On August 2, 2024, Mrs. ****** came in stating she was unsatisfied with the device's sound quality, and we contacted a representative from Phonak to aid in the programming and troubleshooting of the device with Mrs. ****** in our office on August 26, 2024.  The representative from Phonak noted the patient had unrealistic expectations of hearing with a difficult situation of single sided deafness. 
  On August 30, 2024, Mrs. ****** came back stating further issues and stated that she was unsatisfied that we had not replaced the device entirely and the practitioner explained the cost with the deductible to completely replace, and she was upset about this.  The practitioner also noted additional damage to the device in session notes.  Due to Mrs. ******** dissatisfaction, we contacted Phonak and asked them to make a one-time no charge replacement as a courtesy to this patient.  Phonak agreed and re-cased and repaired the device (See attachment labeled “2nd repair request”) 
  On October 4th, 2024, the repair was delivered to Mrs. ******.  All testing and calibrations were successful, and the practitioner attempted to counsel the patient on realistic expectations with single sided deafness and CROS devices. 
  On April 11th, 2025, Mrs. ****** walked into the office to let our secretary know her dissatisfaction and that she would be contacting the BBB.  The secretary encouraged her to come see the practitioner because she may be able to help and Mrs. ****** declined and came back to the office with her husband to let us know again that day they would not be coming into our office. 
  
  It is very important to note the following 
  
  1.) Beltone is not the manufacturer of these devices, Phonak is the manufacturer, and they were contacted appropriately when there were issues with the product stated by the patient. 
  
  2.) Every attempt to satisfy Mrs. ****** was made, including contacting the manufacturer for additional help and asking for a no charge re-casing and repair when there was neglect on the patient’s part. 
  
  3.) Mrs. ****** signed and initialed in three different places our purchase agreement and delivery receipt acknowledging she understood the 30-day state law of return/refund policies on her hearing aids. We cannot refund a purchase made nearly 1.5 years prior.
  
  
  Lastly, as our office explained to Mrs. ******, we are still more than willing to see her for any help with her hearing devices, at any time in the future. This is always at no cost to the patient for the lifetime of the devices. 
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased hearing aids from Beltone and were told we had a 30 day trial period Tried to return this morning and were told we had to talk to our salesperson. There was no mention that the salesperson was the only one that could assist in returns. This person is out of the office the week of Christmas. We tried online chat and the 800 number to try to help resolve this problem sooner. The live agent never responded on the chat. The AI just keeps providing ‘helpful tips’. I was on hold for over 20 minutes on the 800 number and kept getting recording that all agents were busy. Makes you wonder if they really have agents. To me, it was another stall tactic so that I won’t be able to get my ~$11,000 back for two sets of hearing aids. We want it on record that my wife and I attempted to return our hearing aids on 12/11/2024 and we expect Beltone Wooster to honor their service contract and take back the hearing aids and refund us the ~$11,000.