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Business Profile

Auto Services

J & B Auto Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for J & B Auto Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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J & B Auto Service, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a mountain balance for my front tires as well as an alignment and received my vehicle back and told they did the alignment as best they could and then said I had to bring it back for another alignment. I have worked in a automotive shop since 2015 and the only reason I brought it here is because we don’t have an alignment machine. But I do know how they work and I know that they are not human programmed a computer runs it in a lines it meaning there is no error on a computer to fix it unless your machine is broken. I did call after the second alignment supposedly the second one and was told that that is just how my vehicle is for the Age. I know two technicians that I’ve known for over half of my life and they both said that that is wrong. I was charged $80 for an alignment which was never done properly and the owner didn’t offer anything other than saying that I just have an old vehicle.

      Business Response

      Date: 09/28/2022

      Customer installed their own parts and brought the van into our shop for the alignment, we performed the alignment to the vehicle specifications, I also advised the driver to drive for a week and we would double check the front end of the vehicle to be sure everything is set to specs. We did not perform the front end repair so we are not responsible for issues with parts that may cause drivability issues.

      Customer Answer

      Date: 09/28/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      they didn’t perform the alignment I went back a week later for them to redo it and they still didn’t do it right they also claimed that they would reseal my rear tire and they didn’t there was no evidence of sealant on the tire and their response was they don’t slap it on there would still be some on there it doesn’t just leave no trace unless they washed my car off with dawn dish soap. Basically I got charge for a job that they didn’t perform I don’t trust bringing my vehicle back there for them to redo anything.

       

      Regards,



      ***** *******

    J & B Auto Service, Inc. is NOT a BBB Accredited Business.

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