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Business Profile

Garbage Removal

Tippel's Rubbish Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for my trash removal six months in advance, three of which have already been used. But they haven't collected my trash in two weeks. They have my money and are not providing the service I paid for. This is not the first time. It has happened numerous times. And when I call, no-one EVER returns my call. I would like a refund of my payment for the three months remaining on my account which would be $42.00. I went to their place of business and left my trash there, with a note that I wanted my service discontinued.

    Business Response

    Date: 02/06/2023

    [BBB transcription via email]

     

    Hello ******,

    First, I'm sorry, I did not see your email address in the first notice from the BBB.

    I am including a copy of the payment information from ****** ******, **** *********.  The customer discontinued service in a message left at our office on January 13, 2023.  The customers account is paid through the end of December 2022.   Also, they dropped their trash at our shop after the fact which they are not being charged for.  I now have to dispose of this myself in my personal trash.

    They do not owe any payments.  We do not owe any refunds.  This account is paid through December 31, 2022.

    Thank you for looking into this matter.  

    ******
    Secretary

    Customer Answer

    Date: 02/07/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    After looking again at my paid bill, it was indeed paid until December, 2022.

    Thank you for your help

    ****** ******

Tippel's Rubbish Removal is NOT a BBB Accredited Business.

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