Security Systems Consultants
Securitas Technology Corp.Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
A file review was performed due to the number of complaints we have received for Securitas Technology Corp. For the three-year reporting period, Securitas Technology Corp has received 77 complaints. 48 of the 77 complaints occurred within the last 12 months constituting a 62% increase.
Out of the 77 complaints, 16 have been closed as “No Response”. This means Securitas Technology Corp has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege
1 – Difficulty reaching the business, mainly after the business acquired another related company.
2 – Problems with service and security system
3 –Problems with billing, refunds and contract cancellations concerns
BBB strongly suggests that Securitas Technology Corp. submits a response to the 16 complaints that have been closed as “No Response.” Securitas Technology Corp should consider reviewing your internal policies and procedures due to the significant increase in BBB complaints.
Securitas Technology Corp. may benefit by:
1 – Having transparent communication services. Improving communication with consumers about any changes in services, ensuring customers are always informed.
2 - Dedicated Consumer Support Service: Offering dedicated assistance to address consumer concerns, including billing issues, and ensures accurate turn-around times for responses and solutions.
3 - Clear Refund, Cancellation, and Billing Notification System: helping businesses notify consumers about contract cancellation procedures, refund/exchange policies, and billing practices, ensuring customers fully understand their rights and the processes.
Service Area
- USA
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