Business Profile

Security Systems Consultants

Securitas Technology Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Securitas Technology Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

93 total complaints in the last 3 years.
47 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is engaging in illegal consumer practices in violation of California's Autorenewal laws. I cancelled my subscription with this company in May 2024. They did not honor my cancellation and continued billing me. They claim that cancellations must be via writing which is not stated on their website and was not stated by the customer support representative in May 2024 when I called them to cancel. I emailed them several times to cancel and sent a legal letter to their headquarters. I also called them multiple times to discuss this and they hung up the phone on me. The billing department said they can't help with this issue because "billing still sits with *******" a company they acquired over a year ago. My account is still active despite multiple emails to them and they do not answer their phones. Additionally, in invoices they have sent me, their contact email is incorrect.
Business Response
Date: 07/01/2025
The account has been canceled as of 05/31/2024 and the pending balance after that date will be written off.
Customer Answer
Date: 07/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if all fees will be waived
Initial Complaint
Date:06/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported several issues with my home security system June 12th. The agent was unable to resolve the issue. I was told a supervisor would be calling back to assist. I received an email that didn't address the issues I reported. Replied. No response. Called back. Agent reviewed, apologized and promised that the issue was escalated and I will receive a call back same day. No call received. Emailed again. No response. Emailed support again. No response. Wrote a review - Securitas replied asking me to email an alternate address and they would address it. No response. Called and spoke to another agent - they promised their supervisor would be calling back same day. No call. Emailed again, no response. The next step is a stop payment as it seems that would be the only way to get their attention.

To be clear, these are issues that should be resolved on the first contact - either over the phone or by scheduling a visit. The customer service is so egregiously bad - they are difficult to understand, don't follow through on their commitments, yet still overcharge monthly. This is an essential service for our home to support and protect and elderly parent with Parkinsons.

Nobody should trust you with their home, business or any other type of security as evidenced by your terrible reviews across every platform.

It is inappropriate to allow someone who is paying for a SECURITY service to be left WITHOUT A FULLY FUNCTIONAL SECURITY SYSTEM for over two weeks. Forcing a customer to go through external channels in an attempt to get basic support is embarrassing - it makes your company look like a complete joke.

Do better.
Business Response
Date: 06/30/2025
I reached out to **** * and he informed me that since this complaint submission that someone from Securitas has reached out to him and resolution is pending. I gave him my direct contact information to reach me directly or he is free to respond here, through the BBB website.
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been unable to cancel my residential security account with Securitas despite multiple attempts. I originally cancelled the monitoring service before Stanley was acquired by Securitas in 2020. I have since called customer service, spoken with the monitoring center, completed a cancellation form, and sent follow-up letters—yet we continue to receive billing statements.

The system has been disconnected for four years, but monitoring calls still come in. Each time I contact Securitas, I’m transferred from one department to another, often with no one answering or returning my calls. Phone numbers change frequently, and today I discovered that the number listed on our invoice differs from the one provided by phone.

This process has been unnecessarily difficult, and it appears designed to make cancellation as frustrating and time-consuming as possible.
Business Response
Date: 06/24/2025
The account has been canceled and the customer was informed via email.
Customer Answer
Date: 07/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Customer Answer
Date: 07/07/2025
Unfortunately, I am now receiving text messages from Securitas ************** such as this one today. This company is something else:
Welcome to Securitas Technology Alarm Manager for Intrusion Alarms for ***** *****. You will be able to cancel or confirm an alarm and group chat with the call list. For more information and legal disclaimers: *******************************************************
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a security camera fixed since Nov. 2024 and after about a dozen emails and about 4 months of no response, I decided to cancel the service. The sad part is that I have been trying to cancel my service since March, I did get a reply with a form to fill out to cancel the service and i filled that out and emailed them back right away and still waiting. I don't want any money back after writing this out I feel like I do deserve to get money back for April, May and June. ($45.00 x 3 months). As far as getting a hold of anybody at Securitas is out of this world. They take my contact info and they probably use a purple crayon to write it down on construction paper. Basically something my 6 and 9 year old would use.
Business Response
Date: 06/30/2025
We have called Mr. ********** this week with no response. He
stated in his complaint that he wants his service fixed. Currently, Mr.
************ service is cancelled, which he requested in March of 2025, and he
would have to reach out to our service department to have his service
reinstated. He did make several calls for us to come and fix his system in
2024, but the issue was with his electricity. He needs to have an electrician upgrade
his service to 16v30A. His current level is not compatible with the doorbell
transformer that he was having trouble with. Our techs relayed this to Mr. ********** each time he called and someone came out. We continued to service and try to
get him to a satisfactory level, even though he had not made a payment since
2023. With our inability to connect his equipment, we wrote off all his past
due invoices, including all monitoring invoices back in 2023 and the service
invoices, leaving his balance at $0. If he needs us to do anything else, please
let us know, but until his electric is upgraded, there is not much we can do. I
am including his payment history, tech notes, invoices, service log and his
service invoices letting him know what he needed to do, along with some other
back up that will help clarify the situation. If anything, else is needed, please
reach out here or call me directly at ************. Thank you!
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled service with the company; i have sent multiple cancellation notices, i have called and i have emailed and i am still receiving invoices. i just received a notice to the collections dept.Acct ID: ********
Business Response
Date: 06/13/2025
I reached out to the customer to start the cancelation process, but they are refusing a refund. I explained that in order to cancel on the requested date we need to return the money they overpayed. Currently waiting for a reply.
Customer Answer
Date: 06/13/2025
I am rejecting this response because:
I have been waiting for a week for their response. I even followed up in an email 3 days later that I was waiting for a response.
I was just notified that I could receive a month credit or refund. I replied that I want my account closed and shown closed with no monies owed. At this point I'm not willing to wait for a refund and prolong this matter. I want my account to be closed and shown no monies are owed.

Business Response
Date: 06/16/2025
The customer's account was already cancelled and the pending balance will be written off
Customer Answer
Date: 06/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per Securitas website, I submitted service cancellation in March of 2024 and have been waiting for and requesting a refund since that time. Services are billed 6mos in advance and the last invoice paid covered the period 12/2023 - 05/2024.
I received an auto generated email from Securitas explaining they were in receipt of my cancellation request. I have forwarded this email to two people at Securitas at two different times trying to get resolution.
Since submitting my cancellation notice in March 2024, I have received two invoices for services and I have ignored both of them as cancelled my service in March 2024.
The most recent bill was for 06/01/25-11/30/25.
I would like a refund for 3 months of the prepaid services.
Business Response
Date: 06/09/2025
The customer's account has been canceled according to her instructions and we will issue a refund for the three months of service she paid in advance.
She was notified via email.
Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed this account on August 31, 2023. I have been receiving bills from this company ever since then. I have emailed, written letters and telephoned, speaking to two different people who have assured me that I would no longer receive bills. I just received another bill today. All I want is for them to stop sending bills for a service they arent providing. I am filing because they are now harassing me.
Business Response
Date: 06/05/2025
The customer's account was closed and a write off was submitted for the pending balance. The customer was notified via email.
Customer Answer
Date: 06/09/2025
There is no balance. I paid my account off completely. They continued to bill me after the account was closed so their so-called write-off is bogus. I want that on record. The day I received an email from them, they sent a letter to my home address saying I owed them money as well as a current bill. Their shoddy record keeping and lack of communication (Ive talked to 3 different people about this) shows how incompetent they are. Their continued efforts to bill me is harassment.
Business Response
Date: 06/13/2025
The wrote off needs to happen in order for the bills to stop. If we don't write off the balance, we will keep sending invoices. I am not saying she owes any money, but in order to comply with her request, we need to write off the invoices on the account.
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below are the details of my experience with this company. Account number with Securitas is ********. The service address is **** * **** *** ********** ** *****. This is deplorable conduct. Anything you can do for this complaint or put on file regarding this company would be appreciated by our family and beneficial to consumers as a whole. The text below is a complete and accurate copy of what was sent to Securitas:

"Upon further reflection, I am requesting cancellation of this account. This property has had no security service for nearly 3 years for which I have unhappily and unfairly absorbed the cost for no service. You cannot even suspend charges for 5 months until you can get the components you wish to sell and connect with me to install them and restore service. This is completely unacceptable and I wish to discontinue an further wasted money. This will also be reported to the Better Business Bureau.

You have refused to provide me with the passcode that my 93-year-old father, who has had a serious head injury and is requiring 24-7 assistance, and cannot recall the passcode. The service address is in the "Subject" line. Please close the account and notify me when complete. ****** ******** ** **** **** *****
Business Response
Date: 06/05/2025
The customer's account was canceled. We need to send them a refund and they were notified via email.
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried numerous times to contact service or repair coordinator ******* ******-****** at Securtitas Technology for repair to our alarm system that we pay monthly on to no avail. My system goes down every two months and repair takes over a week and is a security issue of over 150 college students at my facility.Securitas Technolgy *************************************** ********************** ***** ************ *****************************************
Business Response
Date: 07/07/2025
The employee the customer mentions is no longer employed at Securitas. The customer can request service calling ********** Option 3.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a *** ***** panel from Securitas Technology Corp on Jan 12, 2023, as part of a security and door access system totaling $12,334.27.

We ran all wiring ourselves to reduce costs. Additional equipment was purchased on Aug 4, 2023, totaling $6,409.55, for a combined investment of $18,743.82.

We have paid a monthly fee of $44.16 and a quarterly fee of $777.75. After a burglary in Mar 2024, we paid $5,725.17 for repairs, completed in Jul 2024.

Due to recurring service and billing issues, we switched to Vector Security in 2025. At that point, we discovered Securitas had retained dealer admin rights and a lockout code, preventing our new provider from servicing the system, despite full payment.

I made six formal requests, including a final written notice on Mar 21, 2025. No response was received.

DMP tech support and inside sales confirmed Securitas has the ability to remove the lockout and release dealer admin rights. This is not a technical limitation but a choice.

We were never told Securitas would retain control post-sale. I’m now forced to purchase and reinstall a new panel. This complaint documents misrepresentation of ownership, service obstruction, and anti-competitive behavior. I seek accountability and reimbursement for unnecessary replacement costs.

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This business has 1 alert

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Securitas Technology Corp. is NOT a BBB Accredited Business.