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Business Profile

Senior Services

Direction Home Akron Canton Area Agency on Aging
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    t no one calls back.

    Business Response

    Date: 03/18/2024

    Direction Home Akron Canton Area Agency on Aging and Disabilities has been working with this consumer to address the issues presented for some time. We will not share information on our consumers but can say that we will continue to work to ensure the health and safety of all our members and process these complaints through the proper methods. The consumer has been in contact with our Senior Vice President of Home and Community Based Services, ***** **********. He can be reached at ********************.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been a ongoing problem with them I feel sense I filed a complaint with the attorney general that I've been mistreated , ignored , mentally abused . The first case manager I had and sharp was dismissed from my understanding due to probable insurance issues I don't know then I was given another case manager in which her name was ****** ******** only a few short months after Ms ******** was assigning me she left without any kind of warning and it's not coming back till January which left me with no case manager nobody returns my phone calls now I had flooring put in they were supposed to oversee that it was done right it has not been done right and quite frankly I feel like I've been taken for my insurance money and not given any resources at all every time I call them or email them they do not get back with me even the supervisors. Not sure what's going on with this company but my next step is to call my CareSource company due to possible fraud. I would like to hear back from somebody considering I am a multiple sclerosis patient in a wheelchair. I have not been offered any resolution to what I'm going through by this company after the report to ***** ********** at the attorney general's office so I do feel this is retaliation.my only resolution right now will be for them to make this right with me by doing their job that they were paid to do.

    Business Response

    Date: 11/18/2022

    after research it appears that the consumer is unhappy with the work completed by the home modification provider, not Direction Home Aging and Disabilities. His care manager has been in ongoing contact with the consumer about his issues on our end to try and resolve the issues.

Direction Home Akron Canton Area Agency on Aging is BBB Accredited.

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