We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

Wilson Tire Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Wilson Tire Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wilson Tire Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My self **** ****** and fiancé ********* ******* has had an issue with Wilson Tire not honoring the 55,000 mile warranty that was sold to us on the day 22 February 2024. ********* ******* who is listed as the sole owner of vehicle in question, will be me named as[SH] and my self **** ****** who I will refer to as the following [CE] for the entirety of this compliant. On the morning of February 22, 2024 we decided it was time to upgrade all four tires on our only family suv. The vehicle is registered as a 2011 Ford Flex and for the remaining complaint I will continue to abbreviate vehicle in question as it follows [FF]. We have continually maintained proper maintenance, we have always followed manufactures recommendations of correct fluids, we have vigorously maintained a schedule of preventative maintenance oil changes, tire rotations, and tire pressure checks every 2500 mile or every 3-4 months. We never go more than24000 miles or every 4 months with our a vehicle inspection normally done by CE or Wilson Tire. FF has become our family safest and and only automobile since purchasing in 2022. SH and CE came to decision to purchase the Michelle's Legacy directly from Wilson Tire located on Wirpole. We also elected Wilson's to mount and balance all 4 brand new tires. We was informed by Wilson Employees and website on a page named about our tires" that the tire will come standard with a 55,000 mile warranty and it also has a 12 month no hassle return/repair on the Mechelle Legacy as long as we keep it under the recorded 55,000 miles. On Sunday June 22 of 2024 nearly 4 months after purchasing said tires the rear tires on FF were becoming faded, and visually unsafe. SH with the automobile called FF to Wilsons tire where they informed her it was a mounting issue not taken care of by owner SH. They also informed her there was nothing possible they could do other than sell her another set $ )850

      Business Response

      Date: 07/09/2024

      see attachment

      Business Response

      Date: 07/09/2024

      ***** ****** Called ********* on 7/8/2024 and she said the 2 rear tires on her Flex were worn down to the steelbelt on one shoulder of the tire. I told her having excessive shoulder wear on one shoulder is probably due to the vehicle being out of alignment. ********* said she had an appointment for an alignment the next day. She manufactures tread wear warranties don't cover premature/irregular wear due to a vehicle being misaligned. 

      Even though the premature/irregular tire wear wasn't Wilson Tire or the tire manufacturer (Michelin) fault Wilson Tire is willing to replace the 2 rear tires at 50% off regular price if the replacement tires are purchased from Wilson Tire. This is a very unfortunate event but we are willing to help out to keep the customer happy. 

    Wilson Tire Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.