We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Champaign Telephone Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for Champaign Telephone Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Champaign Telephone Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have CT COMM (Champaign telephone company) internet to our house. I have been led to believe that they are the only internet provider with a line down our road.The issue is that we are paying roughly $50/month for 50MB/s of internet, yet we usually only get 2 or 3 MB/s when I run a speed test. the internet here is pretty awful. I have called and complained, as well as talked with 2 different service techs that have told me our line is only capable of 14MB/s or so. This is an estimate they gave me based on an estimated distance from the box to my home.I am paying for "up to 50" when my line is physically incapable of coming anywhere near that. The next issue is that we rarely, and I mean rarely, ever get any actual speed over 10MB/s. Its usually more like 2 or 3 or less. I have several screen shots with horrible internet speeds, I just ran a speed test at 0.33. That is ("zero point 33" not "thirty-three" just to be clear).It seems to me that I am paying approximately $1 for every 1MB/s offered. I feel that I should only owe Champaign Telephone about 30cents this month for the internet I have received and yet I paid them $50 again.This is ridiculous. I have attached a screen shot of the recent 0.33MB/s speed test.

      Business Response

      Date: 12/11/2024

      CT COMM acknowledges that there are limitations to our internet speeds in some of our outlying areas, as such, our pricing is offered in tiers, meaning that speeds can be "up to" 50mbps download speed for the price that you're paying, but due to limitations in our service area, not all locations may receive that capability. At this time, the tier that this customer has is the lowest tier speed that we offer, at the cheapest rate we offer, it is also a "priced for life" offering that will not change in rate unless the customer elects to change to a different package (not recommended at this time). I attempted to reach out to the customer at the phone number provided on this complaint and left him a voicemail to return my call. 

    Champaign Telephone Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.