Business Profile

Lawn Mowers

MTD Products, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

This profile includes complaints for MTD Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

348 total complaints in the last 3 years.
119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Craftsman self-propelled lawn mower at ****’s on 5/30/23. We were getting ready to use the mower and happened to see that the air filter and cover for that compartment was missing. We contacted ****’s but got no satisfaction from them so we emailed Craftsman. I received a response from ******* ****** and he said that he would forward the message to the proper person. We did not receive any correspondence from anyone so I emailed ******* again to see if he could help us. I then received an email from ********* ***** that the message was received but no response to the concern. We have made numerous attempts to speak to someone in customer service which is impossible - no chance to even leave a message for a callback! This whole situation is very frustrating and disappointing since we have used Craftsman products for years. All we want to know is if Craftsman will approve and/or MTD products will send us the missing air filter and cover for our new mower.
Business Response
Date: 07/10/2023
Dear ******,
We request a hold on this complaint to research and investigate.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 08/22/2023
[BBB transcription via email]

A customer service agent has left a message for *** **** asking her to call ************** in order to get more information about the part she is looking for.

If she could provide the model number, serial number and engine number of the unit through her BBB complaint, it would help in locating the correct parts for her unit.

Sincerely,

Stanley Black & Decker

formerly MTD Products Inc
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My electric lawn mower stopped working and was under warranty so I called the nearest Cub Cadet authorized dealer to fix my mower. The nearest dealer was ******* **** in **********, *********. They told me they could get to it in 2 to 3 weeks, that was 13 plus weeks ago, They have never called me to update me on the status of my mower. I have called them several time and have always been given excuses. This is not acceptable as the mower was under warranty and I have had to find other means to keep my acre plus mowed. I am 66 and disabled and depend on that mower to get around the yard also. That is one of the reasons I bought electric, less maintenance. This is unacceptable. Please help me.
Business Response
Date: 07/10/2023
Dear ******,
We request a hold on this complaint to research and investigate.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 07/21/2023
Dear ******,
A reimbursement check was mailed from our banking institution to Mr. ******* on July 19, 2023.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 07/26/2023
I am rejecting this response because:
I have yet to receive a check that was mailed over a week ago. **** checked today, Wednesday July 26, 2023. Looks like another, "The check is in the mail" scam. Let me know when they really send the check .
Business Response
Date: 07/27/2023
Dear ******,
We sincerely apologize for the delay in Mr. ******* receiving his check. I have been advised that there was an issue with the bank which we have been told is now corrected. A new reimbursement check has been generated and was mailed from our bank on July 26, 2023 out of **********, **. Case number ********.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 07/29/2023
I got the checks today for the mower, one is postdated, but both are for the full amount. As you can see from the attachment, I already bought a new Cub Cadet mower. Thanks you Cub Cadet for standing behind your product, even if it was a hassle. **** *******
Customer Answer
Date: 07/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to find parts for my riding mower. I have looked up the part and corresponding number and it does not match what actual part is on the machine! Any local dealers have the same issue. Customer service is very slow or non existent. Is this what planned obsolescence looks like? You wonder
Business Response
Date: 07/10/2023
Dear ******,
We request a hold on this complaint to research and investigate.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 07/21/2023
Dear ******,
A customer service agent has been in contact with *** ******* and he advised our agent that he now has the parts he needs for his unit.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 07/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a riding lawn mower it doesnt have very much riding hours. I have had this mower in for repair several times. Spent close to a thousand dollars in repair. Now they are saying it could be the engine and its broke. From the day I purchade it it has had issues. I now have to purchase a new mower. This is for disabled veteran who cannot mow the lawn with a push mower.
Business Response
Date: 07/10/2023
Dear ******,
We request a hold on this complaint to research and investigate.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 07/25/2023
Dear ******,
Please be advised that a customer service agent has reached out to Ms. ****** via phone and email to get further information regarding the issues with her unit. She may respond to the email that he sent her or call 1-***-***-**** and reference case number ********.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 07/25/2023
I reached out. This is what I got back. Tried calling on phone sat on hold for 30 mins.
Business Response
Date: 07/27/2023
Dear ******,

In order to be able to accurately research this complaint and make a determination, we need a copy of the bill of sale and a copy of any and all repair documents for the unit. Those documents can be uploaded as additional documents to her complaint and they will be evaluated by customer service. Case number ********.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 08/30/2023
I am still trying to get the invoices for the many repairs
Customer Answer
Date: 07/01/2024
[[BBB transcription via duplicate complaint, see attachments]]

I purchase lawn mower in 2020. I have had nothing but problems with it. It has a little over 100 hours on it. Have been going back and forth with Home Depot and mtd since. Been run around in circles. In July contacted BBB Who had MTD reach out to see about replacing it. Sent info over they requested then they ghosted me. I heard nothing wouldnt answer phone calls etc. I had major surgery and it got dropped. Took lawn mower in for yet another repair. Got it back. Started it up. It ran for approx 5 mins made a loud bang stopped working. Found a part blew a hole all the way through motor. Tried to reach out to MTD again told case was closed wont help me. Tried home depot to get help with manufacture. Told they dont replace mowers even though I didnt ask them for that i asked for assistance with MTD. Transferred me to store who told me since I waited so long they wont help me at all. I did not wait spoke to them many times they always told me to go to manufacturer. Now I have spent a lot of money on a lawnmower that has approximately 100 hours. Thats 25 hours a year. Thats not a lot and been in repair 3 times and now has a giant hole in the engine. I want this lawn mower replaced.
Business Response
Date: 07/01/2024
Good Afternoon ***** ******,

We’re sorry to hear that you haven’t been satisfied with your equipment, and that you haven’t received the answers you were looking for from our customer support team. Our records indicate that on 7/21/2023, there was email correspondence with one of our technical support advocates who requested that you submit your service invoices so he could look into this for you further. We do not have any sales or service receipts or invoices on file that were submitted on your end as requested within your email sent on 7/25/2023. The next correspondence we have on record was an email that you sent to us on 6/28/2024 requesting that someone give you a call, and that you will be filing a complaint with your Attorney General.

Please respond with the requested service invoices as well as your sales receipt so we can look into this further for you, and assist with finding resolution to this matter.

Let us know if you have any questions or need further assistance.

Sincerely,

MTD Products by Stanley Black & Decker
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After going back and forth with the company over a faulty weed eater for the last three months, on the phone hours at a time including right now, dealing with their faulty local service center. I have taken it to another service center much further away for them to diagnose it as a blown engine. While a year remains on my warranty, I was given a number to call with my service ticket in order to get my money back. I have literally been on the phone this morning 3 times for a total of 2 1/2 hours trying to email them the service slip and information to get my refund processing. Every time, the email gets kicked back stating their email is full and cannot be delivered. I call back they try a "different" email of update the link sent to me and the same thing happens. I am not sure if this is proper standards for them to not care for the customer and try to jerk them around to tire them out so as to not try and get their money back or what. This has gone on for three months now and here in the final process of dealing with them nothing is still getting done about it. I have spent the equivalent of close to 12 hours of phone time with them as you have to get transferred here then there. This is absolutely ridiculous and ill business behavior and practices. As I am about to file this it has been 1:18 in time waiting for the warranty dept to pick up again, as well I have tried to deliver email from my school account as well the email they have and its still getting kicked back.
Business Response
Date: 07/10/2023
Dear ******,
We request a hold on this complaint to research and investigate.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 07/21/2023
Dear ******,
Please be advised that a reimbursement check was mailed to Mr. ******** in the amount of $175.99 on July 19, 2023 from our banking institution.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Craftsman 30" riding mower in March of this year. I am 5' 11" tall and way only 175 lbs. I have used the mower about a dozen times and the seat is disintegrating. Pictures clearly show the disintegration. I contacted Craftsman and was told I had to deal with MTDproducts, which manufactured the seat. Even though it's a Craftsman product, Craftsman has passed the buck. I contacted MTDproducts and was told that I would have to follow a time consuming, expensive and unreasonable process for me to have the seat examined to determine it was defective. A few pictures that I could mail to them would clearly show it's defective. I have attached a few pictures to this complaint that do not show the full disintegration of the seat because I fear that removing the duct tape would result in further damage. The back of one picture shows a light grey area below the duct tape where I glued a few smaller tears back together and another picture shows the bottom of the seat on the side with the duct tape where I also attempted to glue a tear . I would be willing to remove the duct tape to take further pictures if assured that I will get a new seat. I believe that I'm entitled to a new seat shipped to me free of charge.
Business Response
Date: 06/30/2023
Dear ******,
We request a hold on this complaint while we research and investigate.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 07/21/2023
Dear ******,
Please be advised that a new seat has been ordered by a customer service agent and *** ******** has been advised of the developments.
Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 07/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 10, I contacted Craftsman Tools--a division of MTD--to let them know that I had a tool with a lifetime warranty that had broken. The tool, when new, cost approximately $60.00. The tool in question is a ******** plier, part number *****.

When I contacted Craftsman, they explained that the ******** was no longer in production, and asked that I accept a pair of inexpensive channel locks, or that I choose a replacement from a catalog they provided. I chose a *********, which is very close in function to the ********. They told me that this item was "not available for replacement" and asked me to take the $10.00 channel locks.

When I told them that this was not an acceptable solution, they told me that now, the **** ***** was out of stock. I said I would wait. Now, two months later, I have again contacted them to ask if the item is in stock, and they are telling me that I need to accept the $10.00 channel locks to replace my $60.00 ******** pliers.

Obviously, it is in Craftsman's interests to try to get people to settle for less expensive replacements, but this is not in keeping with their warranty policy. I would like an appropriate (meaning of equal value) replacement for the tool that broke.
Business Response
Date: 07/11/2023
We contacted the customer and apologized for the delay in sending them the ********* pliers. An order has been placed and should arrive within the next couple weeks.
Customer Answer
Date: 07/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I think they should respond to customer concerns and honor their warranty without the need to get the BBB involved. This was a major ordeal, with poor customer service overall and many people in the organization who clearly didn't care about the reputation of their products. It shouldn't take ten emails and a BBB complaint to get a Craftsman tool replaced when it breaks.
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 15, 2016 I purchased a brand new ***** riding mower and the optional bagger from MTD ************ online.

Total cost of this order was$4337.39 which i charged to my Discover card. Order number was ************. Mower was $3599.00 and bagger was $389.99.

I received the order on April 18, 2023. Upon unpacking the optional bagger system I noticed it was missing 2 major parts and was inoperable.

I contacted customer service and advised them of this. I was told that they would send a a trucking company to pick it up for return and that I would be refunded once it was received back at their shipping dept. Based on this conversation
I ordered another bagger attachment from MTD online on May 12th, 2023. Order number was ********** in the amount of $369.24.

This bagger was received on May 15, 2023 with no issues.

The trucking company that was supposed to pick up the original bagger with missing parts did not do so though I had the item in my driveway for them to pick up as instructed.

They delivered order
********** but did not pick up the original bagger I ordered! Order number
************.

I have made multiple calls to MTD to follow up on my refund status.

On May 25, 2023, I was advised my refund to my original form of payment was in process. I called again on June 15, 2023 as I still had not received my refund. I was advised someone call or email me with an update.

As of today, June 20th, 2023. I still have not received a refund nor any communications from MTD.

I am reaching out to you to report this issue for assistance inresolution to this issues. I want a refund for the amount of $389.99 plus sales tax that I initially paid for the first bagger I received that was missing parts. The open case number at MTD for this issue is ********.
Business Response
Date: 10/18/2023
Hello,
Please be advised that a customer service agent has attempted to reach Mr. ******** on several occasions to discuss his complaint. Case number is ********.
Sincerely,
Stanley Black & Decker
formerly MTD Products Inc
Customer Answer
Date: 10/19/2023
I am rejecting this response because:
I never received a call from the company. If they attempted to contact me, I have a voice mail in which they could have left me a message. I would have called them back as soon as possible to resolve this.

Customer Answer
Date: 10/19/2023
I will provide a second phone number where mtd can contact me as well. ************. This is my home phone.
Business Response
Date: 10/26/2023
Good afternoon,
Please be advised that the phone number provided is the phone number our agent has been calling. Our agent will call again Friday, October 27th between 8 am and 10 am. Case number ********.
Sincerely,
Stanley Black & Decker
formerly MTD Products Inc
Customer Answer
Date: 10/27/2023
I did receive a call for the first time today by a rep from mtd.
I have provided them with additional information as well as receipts that support my request for refund. Hopefully this will allow resolution.
Business Response
Date: 11/02/2023
Good morning,
After additional
investigation into your complaint, we have found that you contacted your banking
institution associated with your credit card and disputed charges in the amount
of $518.99 (cost of the bagger, freight and taxes) on 5/10/23 which would have
been for the damaged bagger. The banking institution/credit card company then charged Stanley Black & Decker/MTD Products $518.99 so that they could reverse the charges on your account. So, the refund for the damaged bagger went through several months ago. If you have any questions surrounding those charges, please
reach out to your banking institution/credit card company.
Sincerely,
Stanley Black & Decker
formerly MTD Products Inc
Customer Answer
Date: 11/08/2023
I am rejecting this response because:
Though I disputed this transaction as indicated, ******** card reversed the credit on May 28, 2023 based on Cub Cadet disputing this credit.

I have attached a picture of the official letter provided to me by ******** I indicating my initial credit has been reversed. Where as Cub Cadet has accepted responsibility for my receiving a bagger with missing parts and agreeing to reimburse me in the amount of $518.99, (which I have in writing and documented via communicationwith MTD support), Cub Cadet still owes me $518.99. I will continue to dispute this case until I am rightfully reimbursement in the amount of $518.99.
Initial Complaint
Date:06/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/17/23 I ordered a carburetor from MTD Products Order# ************ and it was damaged beyond repair. I called their customer service line and after 45 minutes of hold time I spoke to someone that assured me I would get a full refund including the freight charges- $36.03. I returned the item and had to pay an additional $10.20 shipping. I was credited only $28.54 which did not include the freight charge. I have tried repeatedly to get through to customer service and have spent an hour and a half on hold only to be disconnected and I tried the on line chat and waited over 20 minutes and could not get a live person. The return case #is ********. This level of customer service is unacceptable. I am requesting that both freight charges be refunded to me $7.49+ $10.20= $17.69
Business Response
Date: 06/16/2023
Dear ******,
A credit has been applied to Mr. **********s account used to purchase the part. A copy of the receipt for that credit is attached. Please allow 1-2 billing cycles for the credit to appear on the account. Case number ********.
Sincerely,
Stanley, Black & Decker, Inc.
formerly MTD Products Inc
Customer Answer
Date: 06/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 30, 2023 I purchased a Cub Cadet 30 inch riding mower online through Home Dep. in Lufkin, TX for $2,218.40. Upon delivery, I noticed the seat was not the same one that's pictured in the ad. The one that was suppose to come with the one I ordered was pictured taller, and with a comfort style fit. I search reviews of this mower on Home Depots website, and noticed some reviews voiced the same complaint. I contacted both Home Depot and MDT about this complaint. After a long wait, Home Dep. tranf. me to MDT with ref.#********. I then spoke with MDT, who advised that my model was suppose to have the nicer seat with the opening between the seat and back. The agent then responded that that part was currently on back order and that it would be a month before they would get any in. The agent then stated that they would give me the $375. seat as a one time courtesy per his superv., even though it's the one advertised on the mower I purchased. The agent then took my info. for shipping for when the seat was available. I had to repeat my address twice for the agent. The agent then said he would send me a verification email with the order number (#************). Upon review of the listed order #, I noticed my address was wrong and 500S was used instead of 5003. My city was also misspelled. Also, on the part # on the work order, it showed part #********** on one location and #********* on another place on the same work order. I then spoke to MDT via chat, who stated that he couldn't make the corrections and disconnected the chat. I then called back, and after an almost two hour wait to speak to MDT personnel, they said they made the correct changes on the address. I then later (2 days) checked the status of my order online, and found no corrections made. I then noticed the part # ordered on MDT site showing error no such part #. I noticed the seat I was supposed to get is available on their website, and believe that I was mislead about ever getting they correct seat.
Business Response
Date: 06/12/2023
Dear ******,

We request a standard extension/hold to research and respond to this complaint. Thank you.

Sincerely,
Stanley Black & Decker, Inc.
formerly MTD Products Inc
Business Response
Date: 06/16/2023
Dear ******,
A customer service agent has emailed Mr. ******** advising him that the correct seat is being shipped to him at no charge. Case number ********.
Sincerely,
Stanley, Black & Decker, Inc.
formerly MTD Products Inc

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

MTD Products, Inc. is NOT a BBB Accredited Business.