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Business Profile

Campgrounds

Pleasant View Recreation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a summer resident of Pleasant View Recreation since April 2011. At that time I made payment of $75.00 for an electric utility deposit and $20.00 for the use of two gate cards @ $10.00 each. January of 2018 the owner sold the campground to Adventure Bound Pleasant View Recreation. At the time Adventure Bound took over I asked about the deposits and was told by the manager at that time that money was escrowed and would be returned to us. That Manager **** is no longer with Adventure Bound and *** is the new manager since late 2018. Since that time she has been refunding not only the 75 and 20 but also appx $350.00. She has been doing this thru 2021. When I notified them we were not going to be able to return in 2023 I was told by the office that my refund would be $445.00 I was surprised of the amt. I asked and was shown the paper with those numbers (445) already written on them.. As of Oct 11 2022 per a call with ***. She said She spoke with her Corporate Office and that money was never given to them to pay us back so we have to track down the previous owner Mr ***** ***** so he can pay us. I have spoken to their Director of Operations and he too said I needed to contact Mr *****. My complaint is up to Oct of 2021 they have been paying deposit money and more out to those who have left. I have proof I paid it I have turned in my gate cards and left my lot in excellent condition with no outstanding balance. I feel I am owed the 75 + 20 = $95. This money should have been included with the sale/purchase of the campground. I don't feel I should be punished due to the mistakes made at closing or by current management. This practice has been going on for 6 years, that is alot of money paid out if they were not required and it should not be my responsibility to track down the previous owner. I did my part and followed all the rules and paid my bills on time.

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