We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Digital Cowboy Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for Digital Cowboy Computers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Digital Cowboy Computers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Digital Cowboy Computers

      318 E. National Rd Vandalia, OH 45377

    • Digital Cowboy Computers

      440 S. Main St. Englewood, OH 45322

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a computer to Digital Cowboy Computers because of ransomware. I gave them permission to send the hard drive out for further attempts to fix it. To do this they had to remove screen. When I went to pick up the computer the upper right corner of the screen was cracked, quite likely from taking the screen off. I showed them the damage and they said they would look into it. I've not heard anything back from them after I went in and was told the manager was not there. The screen can't be replaced with a new one, only possibly available through ebay but I don't think a secondhand screen is acceptable. To make this right they need to reimburse me so that I can replace the computer at a cost of approximately $1,000.

      Business Response

      Date: 12/27/2023

      We are aware of *** ****** claim that we damaged his screen.   We were not able to find any evidence that the damage was caused by us.  It looks like *** **** actually damaged the screen by bumping it into something like a car door or building door while carrying the unit.  There is nothing we can do to make him happy.   He was verbally aggressive with our employees.   He informed me that our rinky dink operation was ran by idiots.  He has already trashed our reputation on multiple online portals.   We cannot satisfy this individual - nothing makes him happy - so we will just accept his bad review and move on.    We did not damage the screen.   It actually does not even impact the function of the system.  After speaking with him, there just is no way we can make him happy.  I have never been treated so poorly by a client.  People have been mad at us before - and we fixed the issue.   But this is one case where I do not believe anything we do will solve the issue.

      Customer Answer

      Date: 01/02/2024


      Complaint: ********

      I am rejecting this response because:

      I am very unhappy with the service I received from Digital Cowboys and I told them so. And yes, as is my option I did make comments on one review site. All of this occurred before I picked up my computer with the broken screen. Given the attitude I see in this response I'm beginning to wonder if the screen damage was accidental or deliberate. I did not use the terms that I assume the owner stated in his response. Yes, the computer still works but I'll never know whether the screen cracks will expand. Anyway, is it really okay that a vendor damages a product and doesn't have to be responsible for that?

      Sincerely,

      ******* ****

    Digital Cowboy Computers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.