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Business Profile

Home Warranty Plans

Advantage Home Warranty

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromRon A

    Date: 08/06/2023

    1 star

    Ron A

    Date: 08/06/2023

    Company refused to honor home warranty on my house. I have a waste stack that is cracked and rotting out and also has a missing "90" below the floor that connects to sewage line. The home warranty Plumber claims that the waterproofing company cracked the pipe and "90" while breaking up my floor.. This is NOT True. My policy ends this month and I also believe it's why they don't want to do the work...they would rather I pay out of pocket!

    Advantage Home Warranty

    Date: 08/07/2023

    Per our service agreement 

    "This is an agreement to repair or replace specified home systems and appliances that fail due to normal wear and tear within the main foundation of a residential home during the term of your Agreement."

    "Any covered items not in proper working order on the contract start date will be considered "pre-existing" and are not eligible for coverage"

    "AHW has the sole right to decide whether to repair or replace the covered item."


    The plumber that was sent to the home did acknowledge the crack on the waste stack along with the rusted out pipe. The failures were deemed not normal wear and tear and also pre existing to coverage. This is why this does not fall under warranty coverage. The failure with the stack was not noticed until the company previously hired by the homeowner started to jackhammer the concrete to add the sump pump line.

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