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Business Profile

Property Management

Twin Oaks of Fairlawn, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: This property management company did not return full deposit. They falsely claimed additional cleaning was required and blinds were damaged. They refused to resolve this dispute and will not communicate.

    Facts: The apartment walkthrough at the end of the lease was positive, no complaints, no suggestions for additional cleaning, no items to repair or replace.

    Opinion: This property management company keeps some of all deposits for profit and this is very shameful. People make an effort to clean in good faith and expect to receive their money back. People trust that a company will keep its word and honor the agreement. This company is not a good company and if this matter is not resolved, we will never rent from them again and will advise against anyone renting from them unless you have no choice and you also can expect NOT to get your deposit back.

    Extremely disappointed with this company.

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company / Property Manager: Twin Oaks of Fairlawn LLC
    The Complaint: The property management company (Twin Oaks of Fairlawn LLC) withheld partial security deposit for invalid reason(s) or without properly detailing the reason(s) and without allowing for opportunity for tenant to resolve.

    The Facts:
    I was charged $250 for cleaning, torn blinds.
    I rented the apartment in question for approximately 18 months.
    I completed my 12 month lease and was on a month to month lease.
    I provided 30 days written notice of intent to vacate.
    I vacated on schedule.
    I performed a thorough cleaning of the apartment and patched all holes in walls.
    I rented a professional carpet cleaner and provided receipt.
    I passed a walkthrough with the property manager representative
    ZERO issues identified for cleaning or repair.
    ZERO items identified that needed attention.

    Explanation for the torn blinds:
    I was also sited for torn blinds without details and I can explain the reason for the torn blinds which is this:
    The only mini blind throughout the entire apartment with a possible issue would be the front door. This is an old door with glass louvers and a small mini blind.
    The ONLY portion of the blind that was damaged was the last 3-4 slats at the very bottom and they were positioned over the glass louver opener which pushed against them over the course of the 18 months. This would purely be a result of how the door, the window, crank and the blinds were installed!
    The slats were ABSOLUTELY NOT damaged by improper use or accidental / reckless behavior. If this really needed to be replaced and I must be held accountable for this, I will accept paying $7.14.

    If that is the case, I expect an additional $242.86 to be return to me.

    Walkthrough video:
    ******************************************* 

    Business Response

    Date: 08/06/2024

    Twin Oaks of Fairlawn LLC. 
    this tenant damaged the blind, requires paying handyman $75/hour for purchase and installation. 
    our cleaning guy requires minimum $250 charge. The carpet was stained? Thank you. Sorry for Delay. I was in a bad accident with concussion and just returning to work. ******* ****** ************

    Customer Answer

    Date: 08/08/2024

     I am rejecting this response because: the accusations are 100% false.  There were absolutely no stains on the carpet as verified by the walk through inspection and video walk through. The blind damage from the window handle has nothing to do with the tenant.  It's very clear to see and for them to claim it was anything else shows the level of either deception or incompetence.

     This is disgusting and shameful and bad business. This company's reputation has been stained. I do not recommend renting from this company.

     


Twin Oaks of Fairlawn, LLC is NOT a BBB Accredited Business.

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