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Business Profile

Tools

Cornwell Quality Tools Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cornwell Quality Tools Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cornwell Quality Tools Company has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 11 Customer Reviews

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    Review Details

    • Greg P

      Date: 07/08/2025

      I am on my third Cornwall tool box and the first one was a 95th anniversary box that I bought from a dealer and I have done nothing been jerked around by Cornwell on a warranty for structural component that came unwelded. The box was a scratch and dent, has a dent on the face, but was told it had full warranty Now theyre claiming that the box being sold and scratch and dent so its not warrantable, and the fact that it was made by ******** and not their manufacturing company. Theyre not willing to stay behind the product really disheartening with a homegrown local company probably will not buy another Cornwell toolbox and I am also thinking about getting rid of the ones I have

    • Khloe S

      Date: 01/06/2025

      I wish I could give a Negative star, but I cant go lower than a one. DO NOT purchase tools for ***** ****** in *****, **. A person that I know purchased tools from him. To collect money, this man shows up to your house using intimidation tactics. He is very threatening and has gone to the extent of blocking people in driveways. The way he handles himself is very unprofessional. He is to not be trusted as he has instructed that he would take money from myself, who was not involved in the purchase of the tools whatsoever. He is unsafe, we feel unsafe, and I feel that the community should know how he handles business as a Brand Representative for Cornwell.

    • Antoino O

      Date: 10/17/2024

      I've bought a lot tools from Cornwell and two tools and stuff. only bought them because of the of the life time warranty and now their tool guys and district manger told me I have to buy and fix my own stuff. Never had this happen before with them. So I'm just going to sell all my stuff I bought from them and start over with another company.

    • Darin K

      Date: 06/11/2024

      Darin K

      Date: 06/11/2024

      We used to have a dealer and had no issues. Our dealer left about 2 years ago and since then, I have broken a few tools. Since we don't have a dealer, I have repeatedly reached out to corporate via email and have not heard a word. Today, I happened to see a dealer and attempted to have tools replaced or fixed. I was told he was too busy and eventually we might get a dealer to service our area.So here I sit with a few tools that are useless. Do not recommend buying anything from them because once they sell you, they could care less about you.

      Cornwell Quality Tools Company

      Date: 06/14/2024

      ****************** always the option to ship broken tools to ***************************************. Returns **** will evaluate ship replacements back to customer at **.

    • Kaileigh M

      Date: 02/22/2024

      In all honesty, i simply cant even give them 1 star but it made me leave a star unfortunately... My fiance has gotten tools through this company for the last 5 yrs, making scheduled on time payments, WEEKLY to their tool truck driver (name wont be listed) or they come out automatic, now so happens, he didn't show up to collect payment for 2 weeks leaving my fiance "past due" on quite a hefty tool bill.. how he was passed due as he was still making weekly automatic payments that were more than his actual scheduled amount? Beyond me, AND double payment the following week to tool guy for his no show that never got counted and he told us "he'd call to make it right" pocketed money? long story short Cornwell Tools submitted NOT ONCE but 5 times to credit bureau for "non-payment" mind you, we have all bank statements proving he's paid and up to date(from when tool guy didn't show), with a letter from Cornwell stating the same thing that he's STAYED up to date on payments, We got in contact with them multiple times,(talking to 3 different people in tech credit) with being talked to rudely, hung up on, told its our fault, they "cant" help us or trying to blame their payment system.. etc, We can understand a "late payment" but to submit to the bureau 5 times since September 2023 is absurd and to be shut down when we've just wanted questions answered or to simply speak to someone and told they WILL NOT remove 4 reports with proof of payment that we've sent to their so called "managers/directors" seems sketchy. i have never been one to voice my opinion in this kind of matter, or shame a company but with the way this company is, with absolutely no help it has become over the top with stress and frustration. I would not recommend this company to anyone, they are careless and their customer service is HORRIBLE, i've worked in customer service for 8yrs and this is no way to treat customers, especially when its a fault on the company not the customer!

    • Roy P

      Date: 02/12/2024

      Don't buy a tool box from them it's only warranty is 90 days. I have a tool box with a side power drawer am got shocked with 110 volts as a result of the power cord in the drawer failed and electrified the box. Cornwell customer service told me it's not under warranty. Buy from *******, ***** or ****** ******* at least they will take care of you.

    • Jonathan H

      Date: 10/31/2023

      This is *************************** 3rd sharing my **** account with people at my shop I will be calling his corporate office in the morning this is very unprofessional I have asked him many times to stop

    • Justin B

      Date: 09/06/2023

      Justin B

      Date: 09/06/2023

      Worst company ever will never buy or support this company again. I have been fighting with them for 3 yrs that their tool sales men (*************************) was cheating me out of tools I purchased and never received for 6 months and over charged me on tools when he was still coming to the shop. Then he stopped coming to the shop after I reported it to cornwell tools to have him investigated. Their customer service is s*** They think theyre always right and the customer is wrong. They dont give a s*** that theyre stealing your money. And none of the management is ever there and most of them are even bigger a******* than the ones who answer the phone. I will only for now on purchase snap on tools bc they at least look out for their customers because they know thats how they keep their doors open.

      Cornwell Quality Tools Company

      Date: 09/07/2023

      ******************** was an independently, owned and operated franchisee. Complainant has the option of contacting the district manager to attempt to resolve. Complainant would need to provide documentation supporting complaint.

    • Chris B

      Date: 08/23/2023

      Was sold tools with lifetime warranty and now sales guy refuses to warranty them out. Have a bunch of broken stuff and a couple items are time sensitive on warranty. Have talked to corporate office and district manager with no resolution of my problem. I tried to get in a vehicle accident to get one of their route vendors to talk to me. No service after the sell.

    • Gage W

      Date: 07/30/2023

      Poor service some of the tools break way too easy for the price Ive waited for months been stuck with tools that are supposed to be covered by warranty and havent been fixed so finally said forget about it mainly because of the excuses I kept getting from the regional manager the tool dealer and the company itself and some payments Ive made havent been applied to my account I honestly regret any business with them terrible company

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