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Business Profile

Bath Supplies

Bath1
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 3, 2024, I ordered a Transolid TBD608010C-J-** ****** 60W x 80H Semi-Frameless Sliding Barn Shower Door with Fixed Panel in Champagne Bronze with Clear Glass and ****** Handles. On February 9, 2024 the shower door was delivered via Trumball Ind. and Panama Trf. As it was boxed and crated in wood, my wife had no way of knowing it wasn't all there. The form said #Pcs 1, so she signed the form. Due to some severe health issues, the contractor just got to the point of installation three weeks ago and found that only the glass and handles were there. We contacted the company, but they refused to send the rest of the shipment. Instead, offering to sell us from their website just the Transolid Teegan Door Frame only in CB for an additional $856.05. With the proliferation of scams on the internet, I found this suspicious and if we fell for it, would that even include all parts to install the doors. We just want what we paid for.

    Business Response

    Date: 10/18/2024

    We wanted to provide you with an update regarding this recent complaint. We have escalated this case to our management team for further review and we have already spoken with customer to find a resolution.

    To assist in our investigation and to prove why our response was no to replacing the door frame free of charge is because the time from when received until we were contacted was in excess of 8 months, far beyond the 30 day period to process any return or replacement requests.   

    Also, attached is the signed delivery receipt showing the correct weight for the full product was delivered.

    Please feel assured that the concerns are being taken seriously and we are working directly with the customer.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************,1- 12-2024 As ********** Mgr., one of your primary goals is to create a positive customer service experience for online purchases. I didnt have any other alternatives but to make contact with you.Mistakes can and will occur in any business. However, how its handled is altogether another matter. **************** is a key element to the success of any transaction.I was given contact information of companies that would be able to offer me the style vanities I was interested in purchasing. I'd spent countless hours researching the ************ vanities of interest, making certain the fit was exact for our bathrooms. I paid a contractor to make certain the measurements for both bathroom vanities were exact.On December 11th, I had discussions with a sales representative for Bath1. On December 12th and 13th additional emails followed. It was quite apparent the measurements for the vanities that I was requesting were inaccurately entered by someone within the Bath1 organization.It wasnt until January 3rd, a full 21 days later,17 when I received a follow up reply. In the meantime, I made payment in full on 12-15-2023 for the vanities thinking the obvious error would be corrected. To my dismay, it wasn't corrected.I now have vanities arriving to my home today, that shouldnt have been shipped, knowing there were issues with the initial order. By the way, it was stated the product wouldnt be available for shipment until the end of January. I'm sending you emails to back up earlier discussions to put the entire progression into perspective.The sales manager didnt appear concerned about the order when I addressed it with her. Her exact words were, if it doesnt meet your expectations, a carrier will return it to us. Youll be refunded and well be done with it. Not exactly encouraging words, when all I want is for the proper measurements be made for the vanities I ordered. Thank you in advance for your assistance,***************************

    Customer Answer

    Date: 01/17/2024

    Yes, I'm located in **************, ** and the complaint is against Bath1.  This was an online purchase transaction with Bath1 and I registered the complaint with the BBB where Bath1 is located.

    Customer Answer

    Date: 02/29/2024

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    From my initial phone call back on 12/10/23 or 12/11/23, (I not certain of the exact day) I made it very clear of the dimensions for both vanities that was discussed with the sales representatvie, ****. I then get various emails from her concerning the dimensions.  Here's some email regarding the dimensions of both vanities.  What occurred should never had happen.  There was plenty of time to correct the dimension errors. In fact the smaller vanity dimension shipped was 28.5" x 22".  I ordered 28" x 22".  I was willing to accept the 1/2" width to the smaller vanity dimension.  I had no wiggle room on the depth of the larger vanity dimension.  The original dimension 37" x *****" must be shipped with this exact measurement.  

    Subject: Re: PO 32186
    Date: Thu, 4 Jan 2024 11:35:37 -0600
    From: *************************** <******************>
    To: ********************************

    ****,
    I must have the second vanity to meet the exact measurements of 28"x22".  We had discussed measurements for both vanities during my initial phone call with you.  Please be sure the exact measurement for the second/smaller vanity is made.  I don't have room for an additional 1/4" in depth.
    The other/larger vanity measuring 37" wide x *****" depth is perfect.
    Thanks for verifying rectangular sinks are center mounted and of course, are both white.
    Shipping by the end of ******* is just fine as well.
    Thanks for your assistance with these orders.
    *****

    Regards,

    ***************************



    Business Response

    Date: 03/01/2024

    Bath1 has submitted a response and/or proposal to resolve this complaint. The details are as follows:

     


    The business provided the following additional details:

    In response to ********************, Claim ID #********.

     

    Trumbull Industries/Bath1 considers this matter resolved, given that the customer has been reimbursed in full.

     

    Thank you!!!

     

    ***********************************

    Trumbull Industries eCommerce

    Customer Advocate Team Manager

    400 ***************

    ******, **  44483

    **************




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