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Business Profile

Car Window Tinting

Rob's Tint Shop and Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This man is very unprofessional didn't put my car back together the correct way did a horrible job on the tint job my car has been fixed twice by him already and he is refusing to answer phone to fix another window. I want my money back so I can go elsewhere. I'm done dealing with him and his tint has lifetime warranty DO NOT WANT TO DEAL WITH HIM!

    Business Response

    Date: 03/16/2024

    This woman had window tint, previously installed on her car from another shop that she decided to remove herself and made a huge mess of it, which made it take our shop all day to remove the glue and the window tint that was left over from her trying to take it off herself. I explained to her from the very beginning that it was not going to be perfect because of the old film not being professionally removed. I spent eight hours on her car cleaning off the old glue and then re-tinting. I explained to her that I never have to remove the rear deck on vehicles, but I had to on her car  Because of the way the original film was ripped off and a quarter of it was stuck on the glass down in the rear deck. I explained that to her before I did it and that I dont normally do that but I went ahead and did it for her to try to make her happy. I explained to her that the window tint might not come out perfect  Because of all of the mess that was on the windows. I do not offer cash refunds. I have offered multiple times to fix whatever windows need fixed. This woman started messaging me on my social media ******** profile at 10 PM at night being completely irate about the window tint job that I explained to her was never going to be perfect , most of the cost was for the expensive ceramic film that she chose. The only thing I will do is fix any window tint that needs fixed even though I explained to her it would not be perfect because of the previous film

    Customer Answer

    Date: 03/18/2024

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    [Provide details of why you are not satisfied with this response

    Regards,

    ******************************************



Rob's Tint Shop and Customs is NOT a BBB Accredited Business.

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