Complaints

This profile includes complaints for Seven Seventeen Credit Union Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seven Seventeen Credit Union Inc.

  3181 Larchmont Avenue NE Warren, OH 44483-2435

  
• 

  Seven Seventeen Credit Union Inc.

  585 Youngstown Kingsville Rd. Vienna, OH 44473-9618

  
• 

  Seven Seventeen Credit Union Inc.

  7371 California Ave. Youngstown, OH 44512-5602

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a loan modification with *** on Thursday, May 1, 2025 to have my car payment due date changed to the 20th of each month. Prior the due date for the automatic deduction was on the 5th of each month. I purchased my vehicle in Oct of *****. Never a late payment. The attached signed document was provided to me upon signing prior to me leaving the establishment. On Saturday morning, May 3, 2025 I received notification on my moble device that the payment had been withdrawn from my ********** account (early) which caused my account to have a negative balance. I went to the credit union office right away on Saturday morning. It was closed and offered only a video teller. I explained to the teller that this needed to be rectified as my account is now negative at my banking institution. I was advised I would need to wait until Monday and go into the credit union office personally. I contacted ***** to initiate a stop payment so that any further deductions that would be initiated from my bank account would not be denied. I incurred a charge of $35 for that transaction. I've since called 717 several times. The representative acknowledged he saw the record of the transaction but could not see why the automated deduction was made. His only option was to place me into the voicemail of the personal banker that created the transaction. Her name is ***. At this time the issue is not rectified and it has cause me harm. I am asking the automated transaction is reversed and the payment deducted per the signed agreement. I am also asking for reimbursement for any charges I subsequently incur from my bank for the negative balance. I would like an acknowledgement and an apology in writing from the establishment.

  Business Response

  Date: 05/14/2025

  May 13, 2025
  
  Better Business Bureau
  **********,******** and ******** counties
  ********************************
  ***********************************
  
  RE:     Customer Information:
  **** *****
  ******************************
  ******, ** 44483
  Daytime Phone: **************
  E-mail: **************************
  BBB Review ID: ********
  
  
  7 17 Credit Union has thoroughly reviewed complaint ID ******** submitted by Ms. **** ***** regarding concerns related to her automobile loan payment and a recent loan modification request.
  ******** visited our Larchmont branch on May 1, 2025, to request a change to her automatic loan payment due datefrom the 5th of each month to the 20th. She expressed that she has consistently made her payments on time since the loans inception in October 2020 and believed she had signed the necessary agreement to formalize this change.
  
  However,on May 3, 2025, she received notification that the payment had been debited from her ********** account on the original due date of May 5, resulting in an overdraft and a subsequent $35 fee. She contacted the credit union and was advised to return on Monday to speak with staff in person. To prevent further financial impact, Ms. ***** placed a stop payment on the transaction and has since reached out multiple times requesting assistance and resolution.
  
  She has asked that the incorrect payment be reversed, her account adjusted to reflect the modified due date, and any bank fees she incurred be reimbursed.She also requested a written acknowledgment and apology.
  
  Upon investigation, we found that the request to change Ms. ****** loan due date was not properly completed in our internal system. Additionally, the member was not informed that the automated ACH payment for May 5 was already in process and could not be stopped. This resulted in the loan payment being applied on May 5 and her external account being overdrawn, contrary to her intentions.
  
  We have contacted Ms. ***** to apologize for the oversight and to explain the steps being taken to resolve the matter. She will be visiting our ********* branch to sign a corrected loan modification agreement and to provide documentation of any fees incurred at her external financial institution. Once that documentation is received, we will promptly process reimbursement. ******** expressed appreciation for our responsiveness and willingness to correct the issue.
  We sincerely apologize for the inconvenience and concern this situation has caused. 7 17 Credit Union takes full responsibility for the error and values Ms. ****** longstanding relationship with us. We are committed to ensuring her satisfaction and continuing to serve her with the high standards our members deserve.
  
  Thank you for bringing this matter to our attention.
  
  
  Sincerely,
  
  
  **** ******
  Senior Vice President, Marketing

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********. I will consider this complaint resolved.

  Regards,

  **** *****

  ---

   

   

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  717 credit union has a automatic payment system. However, I found out that they do not automatically adjust the payments of my mortgage to reflect any changes to my account. This led the the account being underpaid for escrow going up. Upon my first letter from them in November of 2024, i called to rectify the situation. I had 717 change my autopayments to the correct amount and proceeded to pay for the balance which was the difference from the previous payments to what the new payments should be. I was told that my account was up to date and I should be good. In recent months, i am now getting letters that my account is still not up to date that there is a balance. Not only a balance but that they are continuing to send this off to the credit bureau. When i received my second letter. I called in again and had my account put in review, to see why after why autopayments are still not correct. ***** from 717 sent this over for review and said they she would get back to me. I was not contacted back after that. I had to call in a third time and spoke to someone different that said that they would send this over to who was handling the account for further review as to why my payment to bring the account up to date was not handled correctly. I still have not received a call back from 717. I called today Feb 27th, 2025 to see why i am still receiving letters stating that even though i have set up automatic payment and that my account was supposed to be in review, that i am received a letter stating that i am delinquent 330.84$. This matter from the start has not been handled in appropriate way. I believe that once my account was being review, they should not be sending letters to a credit bureau, especially when the mix *** are on the banks side. I am trying to see how this can be corrected my my credit report and my wife's.

  Business Response

  Date: 03/07/2025

  March 6, 2025
  
  Better Business Bureau
  **********,******** and ******** counties
  ********************************
  ***********************************
  
  RE:     Customer Information:
  ****** *********
  *****************************************************************************
  Daytime Phone: **************
  E-mail: **************************
  BBB Review ID: ********
  
  
  7 17 Credit Union has reviewed our records regarding complaint ID ************* with the Better Business Bureau on February 27, 2025. Mr. ********* filed a complaint expressing his discontent with account discrepancies associated with billing and/or collection issues and asked for help in a credit report correction. 
  
  We have investigated this complaint and discovered it stemmed from the members escrow being increased in October 2024. That escrow analysis was done in August for the members mortgage. A notification was sent to the member, including the new payment amount and notification that he would need to update his ACH payment. While the automatic payments were set up, it appears the member had not adjusted that payment to reflect the increase.
  
  Once Mr. ********* realized this, he called in on November 30, 2024, and spoke to a 7 17 representative who he said helped him to adjust his auto-payment to the correct amount.  Unfortunately, it was not enough time to correct it for the December 1st payment.Therefore, the shortage from December was still owed. It unfortunately resulted in three separate delinquency marks on his credit report.  Our internal team members reviewed the situation and made sure Mr. ********** ACH payments were correct from this point forward to reflect the escrow increase.
  
  After the completed correction, our team contacted him on 1/23 to discuss the amount owed, due to the December shortage.  The member did not believe it was owed and did not act at that point.  After we made a February collection call, Mr. ********* reached out to speak with management and we explained the situation.  He then made the final payment to cover the short December payment.  At this time, the credit correction was submitted and the member expressed that he was satisfied with that resolution and thanked our team member for her efforts. 
  Corrections may take up to 30 days for the credit reporting agencies to process.
  
  We understand how discrepancies of this nature can cause frustration and want to make sure our members know we will always work to improve our internal processes, make corrections when needed, and help resolve disputes and gaffes that occur.  We greatly appreciate these discrepancies being brought to our attention and apologize for the inconvenience to our member as we value the relationship we have with our 7 17 members.  We hope to continue our relationship with ************ for years to come.
  
  Sincerely,
  
  **** ******
  Senior Vice President, Marketing

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 Failed Scheduled Direct Deduction Payments for HOME ******************* to notify me of the matter?

  Business Response

  Date: 11/21/2024

  Response attached.

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our suv is financed through this credit union. Every month they harass us and send letters about us not having insurance on the car. Every time we respond, our insurance agent has sent coverage info to them. This time they actually issued their own policy on the car and are attempting to charge us for it. It is illegal to have 2 separate insurance policies on the same vehicle. They are just trying to get more money from us. We have verified our insurance multiple times. The harassment and illegal billing needs to stop. We will not pay for insurance twice.

  Business Response

  Date: 09/30/2024

  Please see attached response.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just want to inform of 717 bad practices first they held a check and claimed the payment was late to repo vehicle then after they took possession. Instead of selling vehicle or if the did sell the vehicle they are now trying to *** me for the vehicle they have. I personally would just like you to put an end to their shady practices. So other people wont get screwed over. P.s I still never was given an opportunity to retrieve my personal belongings from vehicle

  Business Response

  Date: 05/16/2024

  May 14, 2024
  
  
  Better Business Bureau
  **********, ******** and ******** counties
  ********************************************************************************************************
  
  
  RE:     Customer Information:
  *********************, ****************************************
  BBB Review ID: ********.
  
  7 17 Credit Union has reviewed our records regarding complaint ID ******** filed with the Better Business Bureau on May 9, 2024.
  **************** filed a complaint expressing his discontent with service issues with 7 17 Credit Union.  This is his second complaint with the BBB that spans two years regarding a vehicle repossession.  We have investigated this complaint and found that Mr. ******* auto loan has been charged off due to delinquency as of December 18, 2023.  That means that 7 17 has written the account off as a loss and the account is closed.
  
  Our records show that his vehicle loan was opened on July 9, 2022, but was repossessed on February 24, 2023, after he became delinquent on payments and failed to have acceptable insurance during a period.  He filed his first BBB complaint because the vehicle, a 2013 Chrysler Town Car, was transported to a vehicle auction site in ******************, **** by a third-party company and he was upset it was taken there. 7 17 Credit Union explained that in contracting with a third party for repossessions, we had no control over their practices for when a vehicle is moved or relocated.
  
  After redeeming the vehicle and paying current on March 16, 2023, **************** again became delinquent on payments and 7 17 was forced to add ******************************* on the vehicle once again and the car was repossessed for the second time on October 13, 2023.
  
  Over the course of two years, 7 17 has documented numerous conversations with the complainant expressing what he needed to do to keep the loan current, advised him of the steps we would need to take if he did not make payments, and tried to give him flexible options to work with us on acceptable steps to help him keep his car.  Unfortunately, **************** was unable or unwilling to follow those steps. We also sent him an email letting him know how he could obtain his belongings from the vehicle after it was in the third-party companys possession.  The vehicle was sold at auction on November 15, 2023.
  
  With understanding of the difficulties members can experience with their finances, 7 17 Credit Union empathizes with Mr. ******* situation. We are committed to improving members lives financially and we consider this matter to be closed.
  
  Sincerely,
  
  
  *********************
  Senior Vice ********** *************

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banking with this bank for 6+ years and within the last 6 to 8 months it has been issue after issue. I only use my card on sites I know is safe but some how my card was compromised on several different occasions. Large amounts was taken out of my account without my knowledge so I call the fraud ***** and talk to a rep which is very rude over talk while explaining the situation. I dispute the charges find out it was not my doing and I get treated like the criminal restricting my card with my money to in-store purchases only instead of making the card more secure on your part. I pay bills with my debt card and like to see the money come out immediately instead of having to use my bank account number that takes 3 to 5 business days to post. Moving forward I call the fraud **** yet again about another fraudulent charge on my card and was told that the restrictions was removed without contacting me through email, phone etc. I yet again have restrictions and was told it will be indefinitely so if I don't get the restriction lifted I will take my business elsewhere.

  Business Response

  Date: 12/06/2023

  December 6, 2023
  
  
  Better Business Bureau
  **********,Mahoning and Trumbull counties
  ***************************************************************************************
  
  RE: Customer complaint over service issues       
  
  Customer Information:
  *******************************
  ******************************************************************************************************
  Daytime Phone: ************
  E-mail: ************************
  
  
  7 17 Credit Union has reviewed our records regarding a complaint filed by ******************************* with the Better Business Bureau on November 26, 2023
  ************************ filed a complaint regarding service issues with 7 17 Credit Union.  ************************ has been a member of 7 17 for several years and recently has had some woes in regards to fraud.  She expressed, in her complaint, that she contacted our fraud department to dispute charges and in turn, our fraud department made changes to better protect her against unauthorized transactions by restricting her card to in store purchases. However,she felt the service representative assigned to help her was rude to her on the phone call.  Our members experience is the center of all that we do and members opinions of our service is a true measure of our success; therefore, we apologize to ************************ for not living up to the values members expect of us.
  A future call was made where ************************ called the fraud department again about an unauthorized charge.  ************************ expressed that she was frustrated by the extra protections added to her card and is asking to be able to utilize her card as she did in the past, without restrictions. 
  We acknowledge this request and we are happy to provide ************************ a debit card with full access. We simply ask her to contact our 7 17 *********************** or visit us in one of our convenient branches, so we can be assured we are able to satisfy her request and make certain she can use her card and account the way that best works for her.
  We are very committed to a long standing financial relationship with all of our members. We hope this letter clarifies things for ************************ and greatly appreciate her membership and all of our members at 7 17. 
  Sincerely,
  
  
  *********************
  Senior **** ********** *********

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

  ---

   

   

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried to make a payment put the money in my savings account which is at their bank. They would not accept the payment and rejected the money.I have made multiple attempts to pay on this and now to pay it off. They have rejected the payment and the actual payoff that should be. Today when I called to get the pay off again they put charges of almost ****** which they are the ones who should be held accountable for the amount.The payoff was ******* now is 2859.92.These people are crocked and should be put out of business. They have ruined my credit when I was doing very well at getting my credit back up to where it should be.

  Business Response

  Date: 10/25/2023

  October 25, 2023
  
  
  Better Business Bureau
  **********,Mahoning and Trumbull counties
  ***************************************************************************************
  
  RE: Customer complaint over collection issues    
  
  Customer Information:
  *************************************
  ****************************************************** 44875
  Email:*****************************
  BBB Complaint #:417943
  
  
  7 17 Credit Union has reviewed our records regarding a complaint filed by ************************************* with the Better Business Bureau on October 18,2023.
  ************************** filed a complaint regarding billing and subsequent collection issues with 7 17 Credit Union.  ************************** is claiming he tried to make a payment, but that 7 17 was rejecting the payment.  He also expressed that he feels the actual balance is incorrect and is requesting a billing adjustment and correction to his credit report. We have investigated this complaint and found that Mr.************ **** loan has been charged-off due to delinquency.  That means that 7 17 has written the account off as a loss and the account is closed. His vehicle has been out for repossession since June 28, 2023.  He claims the vehicles engine has failed and estimated it will cost him several thousand dollars to replace it.  The vehicle has not been able to be retrieved as it is blocked in at the location where it is being stored.
  On October 17, 2023, ************************** asked for a payoff amount for this charged off account and was given the amount of $2,859.92.  Later that same day, he called in to 7 17 and said he believed the balance was $2,300 because he had a payment rejected in May. However, we have no record of ************************** making a May payment, nor was a payment rejected in any way.  He was kindly told again that the actual balance is $2859.92 for full payoff of the loan.  We have found in our investigation that Mr. ************ last payment on his loan was March 24, 2023.  We have provided him accurate information on his charged-off account.
  We are very considerate of our members when it comes to working out payment arrangements, giving correct information to our members,and relaying that information in a respectful manner.  We appreciate that members can get confused or frustrated by various items of a financial transaction and we want to be diligent in making sure each member understands every part of the financial relationship we have.  We hope that this letter clarifies things for ************************** and greatly appreciate his membership and all of our members at 7 17. 
  Sincerely,
  
  
  *********************
  Senior **** ********** *********

  Customer Answer

  Date: 10/29/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  

  I transferred money from my checking to their savings account.  They did not accept the money and then closed my account so I couldn't keep putting money into the account to pay for the truck. then was charging me for insurance that I already have on the truck and did what they said by putting storage and fire on the truck since it has a blown motor and cant be driven. I have called multiple times trying to make a payment and or lately to pay it off. Each time I get a run around telling me i need to pay for the insurance and penalties or interest. All i want is to pay this off and have my title to my truck and never deal with this company again. They need to make this right and get this taken care of so i can get my trucks title and get it back on the road. The repeatedly attempts to make a payment and to pay off what i owe has been taken beyond the time to do so and have added extra to it. 

  I have attached where I transferred the money and they did not accept it. it sat waiting to be deposited into account they returned it and closed my account.
  
  Regards,
  
  *************************************
  
  
  

  
  

• Initial Complaint

  Date:06/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financing my auto loan with seven seventeen was one of the biggest mistakes of my life. The utilize some horrible insurance center in pakastan or somewhere overseas and since i got my loan with them in Nov 21, i have had to verify my insurance with them 13 times. they send a nasty letter demanding i "prove" my coverage over and over, and threaten to start charging me for additional coverage.
  
  Its becoming VERY obvious this is a cash grab to charge me for additional insurance coverage i dont want, nor do i need. This is completely ABSURD.
  
  Its extortion

• Initial Complaint

  Date:03/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had vehicle repossessed and was sent to a repo lot where my car was supposed to be but wasnt. They refused to resolve matter

  Business Response

  Date: 03/14/2023

  
  March 13,2023
  
  
  Better Business Bureau
  **********,Mahoning and Trumbull counties
  ***************************************************************************************
  
  
  RE:     Customer Information:
  *********************, ********************************************************
  BBB Review ID: ********
  
  7 17 Credit Union has reviewed our records regarding complaint ID ***** filed with the Better Business Bureau on March 6, 2023.
  The credit union contracts with a third-party company to enforce vehicle repossessions. Our records indicate that Mr. ******* vehicle was repossessed on February 21, 2023 due to delinquency and lack of acceptable insurance. Once the vehicle was secured, it was taken to a holding lot in ******, ** to await transport to a vehicle auction site in ******************, **. The same day, *************** made contact with the credit union where 7 17 staff explained the requirements to take back possession of the vehicle: provide proof of full coverage insurance and the amount necessary to resolve the delinquency.
  
  On February 24, 2023, **************** provided proof of insurance and later phoned the credit union stating he was unable to make any payment until February 28, which coincided with his next payroll. On March 2, 2023, Mr. ******* vehicle was moved auction site. On March 6, **************** paid the past due amount.
  
  With understanding of the difficulties members can experience needing to travel regain their vehicles that are in repossession, 7 17 Credit Union contracts with a third-party with no control over their practices for when a vehicle is moved or relocated. 
  
  Sincerely,
  
  
  *********************
  Senior **** ********** *********