We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food and Beverage Services

AVI Foodsystems, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for AVI Foodsystems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AVI Foodsystems, Inc. has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to report *** food systems for not properly providing food services at my son's school. I have submitted food accommodation form based off of his disability and the supervisor has not made sure these accommodations have been made. There is drastic lack of communication on the part of *** as they take long periods of time to respond to emails or do not respond at all. This process has taken over a month resulting in my child not getting food options similar to his other peers. *** has a contract with the school district and is responsible for providing equitable services to all.

      Business Response

      Date: 09/19/2024

      Good Afternoon, 

      Our Region DIrector of ************************* **** Vag, has reached out to the consumer. 

       

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used their vending machine at the ******** st *********. My father was in the er. I was freezing needed something to warm up so went to get a coffee. I put my money in $6. I got a sm coffee. It only gave me$1 back. Ive called them every so often since may 9th and they keep telling me my refund is in the mail. I still have yet to receive it. It's now October. I used the last of the money i had left that night. It was already a stressful night. All i want is my refund. I didn't realize it'd be this difficult to get my hard earned money back

      Business Response

      Date: 11/15/2023

      See Attached

      Customer Answer

      Date: 11/15/2023

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

       

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Machine says it takes $1s and $5s. Stuck $5 dollar bill and bought a Mt. Dew. Never gave change back. Called the number on the machine and they told me there should be a refund paper with machine and there wasnt. Was then told to leave a paper on the machine with name and info. ( I dont have pens and paper on my person) .I then gave information over the phone and the lady was nice. The owner was a very condescending and rude *****.Was told they cant refund me right away due to being 30 min away. I drove 3 hrs to make a delivery and buy from your machine. ( The least they can do is drive a quick 30 min) Was told general ***** had a power outage and messed the machine up; Yet every worker I have spoken to said there was never a power outage anywhere. Something is fishy and I think they have the machine set up to only take ones in hopes of someone like me dropping a $5 dollar bill and they keep the change thinking nobody will bother for a refund. Call me *****. But $3.30 cents is a lot when you worked for it. Im not donating for a cause. I need my refund or I will press the is*** further and notify the attorney general for the state. And if need be *** for the lost amount and court costs and fees.

      Business Response

      Date: 08/18/2023

      Good Morning,

       

      I am sorry to hear about this. I would need to know the location of this machine so that I can contact the correct person to make sure he gets the refund that he deserves. If you could give me either a name of the location, address or city and state that would be helpful. You can email me @ *********************************** Thank you.

       

       

    AVI Foodsystems, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.