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Business Profile

Funeral Homes

Staton-Borowski Funeral Home
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *Transaction date: 12/4/2019. ***** pd.: $753.04 of $1753.04 charge. *Business committed to providing engraving & installation of a headstone/marker on parents' (Note: My father is a WWII veteran.) gravesite in cemetery. (Note: This purchase was NOT made through a secondary business.) *Dispute: Upon installation in 5/2021, ******************** was notified, in person at the funeral home, that the marker had the wrong wedding date (Note: 3 digits were incorrect.). At that time, he was provided with the correct date, the approved print mock-up (2/3/2020) & written communication between the funeral home ***************** He apologized, made copies & promised to have corrections made--with a qualifier that Covid ************* of monument personnel would impede a quick resolution. On 8/3/22 (Note: This was over a year since corrections were promised!), I informed ******************** that no corrections had been made. Again, he gave his apologies & said he would meet with the funeral home's monument personnel. He told me that they had stopped selling markers in order to "catch-up" with service. In 11/22 I contacted ******************** when nothing still was not done. He said the impeding cold weather would prevent the wrong numbers being filled in with filler. I waited AGAIN until 6/8/23 to visit the cemetery; At which time I saw that only 2 (?) of the 3 digits had been filled in. I left the cemetery & went to the funeral home. ******************** was not there but called me that day with more apologies & more promises. This past week (9/20/23), I AGAIN checked my parents' headstone and saw that NO additional CORRECTION/WORK has been made over the warm summer weather. In less than 3 months, it will be 4 years since my order was accepted by & down payment was made to Staton-Borowski Funeral Home. My patience has waned. Hence, I am filing this 9/24/23 complaint with you all at the BBB.

    Business Response

    Date: 11/07/2023

    See Attached:

Staton-Borowski Funeral Home is BBB Accredited.

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