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Business Profile

Pool Contractors

Blue Dolphin Pools and Spas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid to have liner lock put in my pool.. paid for the lock and installation. i did get a refund for the liner lock only after weeks of contacting the company. they never did fix another problem like they said they would. owner would not return phone calls

    Customer Answer

    Date: 08/06/2024

    they were suppose to fix a broken water line in the pool.  they said they can do it and  never  even tried.   after weeks of calling  they never returned a call  or said when they can do it.  they charged me 45 dollars for a  quick fix part until they can work on it.  the repairman would not return  a phone call.   after we  we hired someone else to do the job we found out  the repairman caused more damage by putting  a cutoff  on backwards  which  will cost me another  300 dollars to fix.  

    Business Response

    Date: 08/20/2024

    Attached:

    Customer Answer

    Date: 08/20/2024

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    [Provide details of why you are not satisfied with this response.]

    Regards,

    *************************



Blue Dolphin Pools and Spas is BBB Accredited.

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