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Business Profile

Roofing Contractors

Dave Wiltrout Roofing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2021 my home suffered roof damage. In April I entered an agreement with Wiltrout Roofing for a roof replacement. After an extended unexplained wait, the work was done in September and payment was made in full. Within less than a year it was obvious the work was faulty because the ceiling in the upstairs hallway showed some serious water damage. Mr. ******************** came out and said the sealing wasn't done properly and said he fixed it. That damage still exists. In April of this year during a heavy rain there was a steady stream of water pouring in by my fireplace. That leak seems to correspond to the flashing around the chimney. I called the company many times and never received a call back or an appearance from anyone. In frustration, I called my insurance agent through **** and he tried calling and didn't get any results. Last night we had a heavy rain and the ceiling is leaking again and the tiles on the hearth have wet grout. I can't get repairs done until the roof issues are resolved. None of this damage was my fault and seems to be the result of poor workmanship. I don't want to panic every time it rains. I don't believe that I should be the one paying for the resulting damage.

    Business Response

    Date: 07/24/2023

    See Attached:

Dave Wiltrout Roofing, Inc. is BBB Accredited.

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