We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Ameristay Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Ameristay Hotel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ameristay Hotel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place needs condemned, had issues with customer service as well as bedbugs and cockroaches

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at this hotel for one night because my daughter died and they refused to give us our deposit backamd they refuse

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company paid for my room and I was told the card declined. The guy at front desk did not try to reach out with booking.com to fix the issue he ask for me to pay out of pocket it was so late and I was tired from driving that I did when I checked my account I was charged twice for the room I tried call business to explain but the got an attitude and very disrespectful with me and basically told me to figure out the issue myself which in my opinion is very unprofessional. You don’t treat a paying customer like dirty when they have issues because of your company

    • Initial Complaint

      Date:05/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for my father/mother in law, (**** and ******** *****) who came to visit. They are from ********* and they came to stay at the Ameristay in Waverly OH. We live in Wavery and this hotel was close to us. They are an older couple and this hotel just plain bullied them. On May 12, 2023 at appx. 9:00pm, they had just went to bed when a maintenance person came and knocked on their door. When they answered, the man proceeded to tell them that they had to chance the lock on their door right now. They were in their pajamas and asked if he would give them a few minutes to put clothes on. So they both got out of bed, got dressed etc. Asked to talk to the manager.... The maintenance man and the manager Becky R**** were very rude and said that it had to be done right then and could not wait. Ms. R**** proceeded to tell them that they (hotel staff) can come into their room whenever they want and there was nothing they could do about it. They also proceed to tell my inlaws that it would only be about a 15 minute job, however, it ended up lasting over an hour. Becky R**** and the maintenance staff used intimidation and bullying tatics on an older couple and knew they could get away with it because they were defenseless. They were almost to the point that they were going to call the police. Ms. R**** did nothing to resolve the situation except a 10% discount. The entire hotel stay charge should be voided. My inlaws should get their money back for their stay. Anyone who bullys old people should not be in management positions. I could not find any way to contact the owner of the hotel, which all information I found says that Randall R** is the owner of the Ameristay in waverly, ohio. But I could not find a way to contact him directly. If you contact the hotel, you get Ms. R****, the one who did nothing but scare innocent old people.

    Ameristay Hotel is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.