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Business Profile

Paging Equipment

Southern Ohio Communication Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paging Equipment.

Complaints

This profile includes complaints for Southern Ohio Communication Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Ohio Communication Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Southern Ohio communications services has installed a fiber optic line to my house and has been in service for more than two months now and I have patiently been awaiting them to bury the line in my yard after repeated calls. Still no service has been provided. This is now impeding my access to a portion of my property that I need to work in and is becoming an unruly nightmare because of it. if I cross over the exposed line, it may be subject to breaking would entail another problem altogether. I have repeatedly called about this issue and have been given lip service from Gary the president. But to no avail. Also, they have charged me taxes for a county that I do not live in. And I was told by Gary that the taxes would not be that different than my own. That is beside the point the tax revenue should go to the county in which I live and in which the service is provided. I have been more than patient waiting for two months , and now my only recourse is to reach out to the public utilities commission of Ohio the department of taxation the Ohio state attorney generals office as well as the county auditors. The Better Business Bureau is the only other option I have because I am obviously not being taken seriously. The next step will involve attorneys. I feel I have no other choice.

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! I recently just moved to this location in piketon. I called today if I could get internet and they said it wasn’t available. My neighbor has **** wireless and I would like a technician to come out and test it. Please & thank you.

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOCS wireless is the only available service provider in our area so I have no other option than to use this company for my internet services. The service provided is unreliable; it goes out all the time. I am paying $64 month for shoddy service. When I call to notify of an outage, there is no resolution. All that happens is an apology and am given a ticket number to escalate. The company needs to upgrade to provide a quality and reliable service to their paying customers. On 7/23/22, I paid $95 for a class and I was unable to take it as the service went down about an hour into the class. I have now been out of service since Thursday and it is now Saturday. It came on for about an hour this afternoon and now another outage that can’t be resolved.
      It is extremely frustrating and annoying. I’d like to see a refund on my bill for the times I am without the service.

    Southern Ohio Communication Services is NOT a BBB Accredited Business.

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