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Business Profile

Baby Accessories Wholesale

Evenflo Feeding, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories Wholesale.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Evenflo pump machine from ****** on 05/26/2024 for $121.99. The product is supposed to pull the nipple, but even though I set the suction power to the last setting, it does not pull at all. It is defective or a product fault. It does not show even 1% effect when placed on the breast. From here it can be understood that it is defective. buy another brand
    I had to try it and it really worked. This product is definitely defective. They told me that I should contact the ****** business and make a return. The business does not accept returns of the product because it has been opened. I cannot understand how the product works or not without opening it. I want to return the product and get my payment back.

  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resolution Sought: A refund for the faulty Evenflo pump or a replacement unit.
    Additional Information: Due to the urgent needs of my daughter and her newborn in the NICU, timely resolution is critical.
    Attachments:

    Purchase receipt from Walmart
    Summary:

    I purchased an Evenflo breast pump from ******* on May 17, 2024, which was found to be defective upon first use, lacking necessary suction. Despite contacting Evenflo Feeding for support, their customer service has been unhelpful and refused offering a replacement only after a tedious troubleshooting process. Given the stressful circumstances of having a newborn in the NICU, this is unacceptable. I am seeking a refund or a replacement pump to ensure my daughter can continue to provide for her baby.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased an evenflo breast pump from ****** on december 4th 2023 the night of bringing my newborn home from the hospital. It cost me $124.99 before taxes, and can not be returned since it's been opened. When I got home the breast pump did not work after trying different solutions for multiple hours. This led me to running around all night to find a breast pump after hours so I could feed my newborn. I tried reaching out to the company and their customer service. When calling the customer service number located not only on the box but on the official website, an automated recording states they are not available at the current time and says to call back within the available hours. It doesnt matter what time of day I've gotten the same results. I've left my number and email and recieved nothing back. I've been trying to reach them for months so I started doing some research and found out this is a reoccurring issue for many other frustrated customers. I believe their customer service does not exist at all. All I've been trying to do is get a refund for a product that I haven't been able to use.

    Business Response

    Date: 03/06/2024

    We apologize, however we are not affiliated with the Evenflo Feeding Company. The consumer will need to reach out to them at [email protected] for assistance. 

     

    Best Regards, 

     

    ParentLink Consumer Care

Evenflo Feeding, Inc is NOT a BBB Accredited Business.

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