Reviews

This profile includes reviews for Frontgate Catalog's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Frontgate Catalog has 9 locations, listed below.

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  Frontgate Catalog

  5566 W Chester Rd West Chester, OH 45069-2914

  
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  Frontgate Columbus

  3895 Gramercy Street Easton Town Center Columbus, OH 43219

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  Frontgate Louisville Outlet Store

  5055 Shelbyville Rd Louisville, KY 40207

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  Frontgate Catalog

  3500 Peachtree Road NE Atlanta, GA 30326

  
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  Frontgate Catalog

  1425 Market Blvd. Roswell, GA 30076

  

Review Details

• Review fromLynette H

  Date: 11/22/2023

  1 star
  VERY disappointed in deceiving description of Christmas wreaths. No where on the website does it use the words "artificial" or "fake". Was in a hurry to find a company that ships live Christmas wreaths to ******, so I chose one that was about the same price as live ones. I thought it strange that I couldn't choose ship date (I wanted it AFTER Thanksgiving). I called the day after I ordered it, realizing it must be fake. I was told it was too late and that it had just shipped. I spent over $100 for a product I don't want and a disappointed recipient. Just be a wise customer, especially if you see a short description of a product.

• Review fromDaniel L

  Date: 10/19/2023

  1 star
  I paid $9,000 for what I thought would be high quality outdoor teak furniture, the ******* "teak" sofa, chairs, and table with "waterproof" cushions. Within eight weeks in an arid climate, the furniture and cushions both developed mold that would not come out of either. I had a woodworker at my house for another purpose and he told me that these pieces were not made of teak at all but a different wood (possibly poplar or iroko from Africa). Beyond that, there are cuts in the legs of the sofa where a completely other kind of wood has been glued in. On the plus side, Frontgate eventually—after a fair amount of back-and-forth—refunded me the money and picked up the furniture at their expense but this whole thing was a great disappointment and hassle. No apology, no acknowledgement that they are are selling a different product than advertised. Their product "specialists" don't know anything useful about the product and could not tell me whether they have any actual teak products or not, insisting only that all their teak is "Grade A" (it clearly is not Grade A, and is not authentic teak).

• Review fromSue K

  Date: 10/12/2023

  1 star

  Sue K

  Date: 10/12/2023

  I ordered from this company before and they charged me the wrong tax rate, and there was no refund on what they overcharged me. Now I have another item I would like to buy from them and they sent something out saying it was “free shipping“ but when I went to close out, it had shipping costs. So I called Customer Service and she said oh that’s not shipping. That’s truck delivery so it’s not free. What a scam! This company just does not care about customer service.

  Frontgate Catalog

  Date: 10/16/2023

  Thank you for your feedback and allowing a member of our team to review our promotion(s) and successfully process your order.

• Review fromLisa S

  Date: 09/21/2023

  1 star

  Lisa S

  Date: 09/21/2023

  Front gate outlet is quite a drive for me. So I made a special trip, among other things, I picked up a $50 box of wine glasses that were in a big pile, and packaged in plain cardboard boxes with an image of a wineglass. I did not even consider that the colors were different. By mistake ( a very innocent mistake) I grabbed the wrong color ( ***** ) not knowing! Very opposite of the beautiful silver color needed. So, living out of town it was late getting home. I realized that evening, after opening the card board box the mistake I had made, as the boxes are not clearly marked. So, first thing next morning, I called and spoke to ****, the store manager, as soon as the store opened. I told **** of my mistake and ask if I could drive down and switch for the color I intended to get. shockingly and sadly **** told me NO. Instead, **** tried to up-sale me.**** ask me to drive in and buy another set and just gift my mistake. I wasnt ready to be up sold, ****. The right thing for **** to do, would have been to allow me to grab the correct color. **** there are very innocent mistakes that folks make and I believe you could have easily let me grab the correct cardboard box of wine glasses. I know ****, dont even bother to say it I dont make the policies But hey we reap what we sew and soon Im sure that you too, will make an innocent mistake and pay a price. What in the world has happened to customer service! Is it greed, I just dont understand. Zero stars for you ****!!!

  Frontgate Catalog

  Date: 09/22/2023

  Hi ****,

  I am so sorry for any issue you may have had with your wine glasses and as the store manager I would be happy to exchange those glasses for you as a courtesy. Normally we would always want you to inspect all merchandise prior to checking out to ensure that there is no damage but also so that you are receiving the actual merchandise you desire. Please just give me a call and I will be happy to assist you in any way possible.

  Thanks,

  ******************

  Store Manager

• Review fromDonnita H

  Date: 06/16/2023

  1 star
  In March, 2023, I ordered a Beauvier French Cane Bed to the tune of $3899.00....WHAT A COMPLETE DISAPPOINTMENT IN AN OVERSTATEMENT OF QUALITY CONSTRUCTION AND THEN DEALING WITH THE CUSTOMER SERVICES FOR CREDIT. AT FIRST, THEY DID GIVE CREDIT AFTER I HAD LITERALLY PAID A FURNITURE ***** ALMOST $800 FOR A FURNITURE ***** TO REWORK HOW TO PUT THE BED TOGETHER BECAUSE OF THE MISPLACEMENT OF THE CONNECTING HOLES FOR THE MATTRESS AND SPRINGS TO BE LEVEL. SEVERAL CUTS AND SCRATCHES WERE LITERALLY LOCATED ALL OVER THE WOOD AND THERE WEREN'T EVEN ENOUGH SCREWS AND CONNECTORS FOR THE BED LEFT AND WE HAD TO GO BUY ANOTHER SET OF THEM. I CAN TELL YOU THAT THIS WAS THE BIGGEST PIECE OF JUNK THAT I HAVE EVER BOUGHT EVEN HALF THE PRICE OF THIS BED. AFTER I RECEIVED CREDIT ON MY ******** *******, THEY SENT ANOTHER BED AND CHARGED TO MY ACCOUNT! I TOLD THEM THAT I HAD SPENT MONEY AND REPAIRED THE OTHER BED AND DIDN'T WANT TO HAVE TO DO THAT AGAIN! THEY SENT IT ANY WAY!! I WOULD NOT RECOMMEND THAT ANYONE SHOP WITH THIS ORGANIZATION BECAUSE OF THE POORLY HANDLED MERCHANDISE AND THE CHEAPEST QUALITY YOU WILL EVER SEE! THEIR HANDLING OF THIS PROBLEM HAS BEEN REDICULOUS AND IT'S OBVIOUS THAT THEY DON'T CARE ABOUT REPEAT BUSINESS. THEY ACTUALLY DO NOT DESERVE A 1-STAR BUT I HAD TO LEAVE SOMETHING JUST IN ORDER TO GET THIS ON THE REVIEW SECTION. I WILL CONTINUE TO DISPUTE THROUGH ******** ******* BECAUSE I DIDN'T GIVE THEM PERMISSION TO CHARGE ANY ADD'L BED TO MY ACCOUNT! WHAT U SEE IN THE MAGAZINE IS ABSOLUTELY NOT WHAT YOU WILL GET!!

• Review fromEvelyn A

  Date: 03/18/2023

  1 star
  Re ******* Armoire $4, 557.21 - A- ordered Jan 11, 2023 - after del. delays of 2 months the Armoire arrived with both front doors damaged- off the hinges. FRONTGATE issued B- a replacement order with an add’l delay of March 1, which arrived with the front doors WARPED and the inside draw jammed shut into the unit. The Product Specialist suggested to send a service to repair the damages, but he wasn’t able to replace the track nor adjust the doors. I was told ANOTHER C- armoire would be on back order until August, and until then the tracks would be sent to me to repair the draw, until the third unit arrived. I accepted that term so that I could at least put my dishes and stemware away temporarily.
  However, without any follow up of the REP. “specialist “ Jeanette G******, said the repair parts are denied. NO REPAIRS would be offered, unless I kept this unit. They were ONLY willing to repair the tracks and NOT the two doors!. I have to keep the warped doors, busted draw and needed to wait until the new piece arrived; which now reflects a delivery DELAY TO SEPT. 15-22. (It’s now 9 months out from when I ordered.) .
  No customer satisfaction nor offers to maintain my home/ dining room items from being kept in boxes. ALSO, Ms. G******, has not returned my email inquiries. FRONTGATE has failed to fulfill its obligation of offering an agreeable resolution.
  This Isadora Armoire is an EXPENSIVE item and it has been PAID IN FULL.
  Basically, my FUNDS $ taken without having them adjusted until their third attempt in September is NOT A LEGITIMATE TRANSACTION.

• Review fromJohn P

  Date: 12/18/2022

  1 star
  The customer service is awful. I made a purchase for a present and was sent a coupon offer called 50 for 50. This offer would not work online so they applied half of it which went to my friend and they told me I wasnt getting my 50 and to try spending more money and and then have another friend spend more money and then maybe I would get it. First time and last time customer

• Review fromC J

  Date: 11/15/2022

  1 star
  We received an item from Frontgate as a gift which we couldn't use so returned it. Apparently, these gift "certificates" that they give you expire after 6 MONTHS!!! We didn't even look, having never come across such an unethical return policy as that. We've had gift cards from other stores for years! Additionally, the return came back as 5 codes for one item. On their website, you can only add ONE code per transaction! So you would have to purchase 5 different items and pay their shipping charges each time to use the money from one returned item. Such an unethical company. No wonder it has such a dismal BBB rating. AVOID at all costs!

• Review fromMark S

  Date: 10/23/2022

  1 star
  Terrible experience. I won't waste my time or yours with all the details, but only to say that after screwing up the original delivery the table component finally arrived three months late. They did refund the shipping but then the table arrived in a box that looked like it had been delivered on the backs of camels...beat up, completely broken open, styrofoam falling out, and all the hardware missing. And the table is junk that I could have bought for a quarter of the price at ***** or **** *****. I wish I had never gotten involved with this company.