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Business Profile

Dry Cleaners

West Chester Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for West Chester Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

West Chester Cleaners has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • West Chester Cleaners

      8287 Cincinnati Dayton Road West Chester, OH 45069

    • West Chester Cleaners

      3278 Tylersville Road Mason, OH 45040

    • West Chester Cleaners

      681 Hamilton Cleves Road Hamilton, OH 45011

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done business with these people twice before, and they were good. They did their job Well. Today I went to pick up a jacket I dropped off two weeks ago when I went to pick it up there was about a 3-4 inch rip in it That had a flap open. They tried to pin that rip on me. Not only do they refuse to take responsibility of their actions, but they went to blame me. I asked, could they make this right? They said they would charge me another $25 to stitch it together. $25 to fix their mistake. They told me they have a picture of the rip. I said you can easily take a picture after you have already ripped something. I have pictures of the jacket before I dropped it off with no rip Showing. Also, why would you feel the need to take a picture of the rip in the jacket in the first place? I know they’re not taking a picture of every single article of clothing. They took that picture to try to create evidence against me after they messed up. I get things happen and maybe they weren’t even aware of it, but they were not at all professional about how to handle this situation and they immediately try to put the blame on me. I understand the BBB cannot physically make a firm commit to any action, but please let me know what my next steps need to be to properly resolve this. I have attached photos of the rip.

      Business Response

      Date: 11/05/2024

       

      To whom it may concern, 

      The jacket had damaged when the customer brought it in, but I didn't find it at the time.  We found the damage later and took pictures.  However, I should have checked and shown it to the customer when he brought it in, but i didn't. It's my mistake.  So I will repair the damaged part with best my skill but I can't guarantee a perfect condition.  And I won't charge a cleaning fee and alternation fee. If you need more concerns, or questions, please let me know.   Thank you.  

      Best regards,

       

      Joon K***, Owner

       

       

      Customer Answer

      Date: 11/20/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.



      This was a lie they did not waive the cleaning fee. I went in and they went to charge me an additional $47 in order to get my jacket.


      Regards,



      ******* ****

    West Chester Cleaners is NOT a BBB Accredited Business.

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