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Business Profile

Food Service Management

US Foods, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Service Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want US Foods to stop calling me. I have never heard of them but all of a sudden they started calling me non stop.

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all, I emailed you guys two time to update my bank account the second email I did get response to many time you guys charge me Errors and took us food three months to refund me and I did nothing about it , but now when your payment late 2 days you guys want me sign guaranty plus already get charge fees , guys all want your company in a safe side, but not that customer that’s only going make you lose customer and money, for the customer, we have a lot of option company we can place order with not just US food

    our order it wa late between after 3 PM when we place order

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order for them they deliver my order short and I been chasing the guy about it but he ignored me they are unprofessional. His name Alfonso never answered his phone

US Foods, Inc. is NOT a BBB Accredited Business.

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