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Business Profile

Furniture Stores

Ballard Designs Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This item arrived damaged. I reached out to the seller and was told a replacement would be shipped and the damaged item picked up. When I did not hear back after over a week I called again and was told the replacement was "canceled". No clear explaination why that occured. I requested a supervisor and was told again a replacement would be sent. I would receive notificaiton of shipment within 24-48 business hours. It has now been 4 business days and I have not heard back. I replied to the email I attached with no answer.

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 chairs on 6/29/2023 in the amount of $806.43, order ********. I received them on 7/14 and requested a refund for the chairs due to the low quality of the item. Ballard charged me $40 to get these chairs picked up and returned. They mentioned that someone will contact me within the next 48 hours to get the chairs picked up and once they are picked up, I will have my refund back in my credit card within 3 business days. 4 days passed by and no one called to pick up my order. I called AND wrote to Ballard 2 times to get this arranged-AGAIN. Someone finally contacted my and said my order would be picked up on 7/21 (7 days after I called). It's been 10 days and this company has no issued my money back. I wrote on 07/27 and they said they would expedite my return. Today 7/31 I called and I was told the same thing, and that expedited meant that I would get my money within 7 business days. This means that it will be a month before I get my refund- IF THEY EVEN REFUND ME! This company is defrauding consumers and falsely making promises and claims about their products and policies. They keep stalling every time I write or call about giving me my money back, and if I wasn't constantly checking my finances and calling, I would not get a response. Think of all the people that depend on this company to do the right thing and get defrauded waiting for their money back. It shouldn't have to take a month to get refund, this is fraud and I'm sure many people who have no resources are experiencing the same thing. I demand my money be returned immediately, and I also demand to have the $40 return fee waived due to the hardship and distress dealing with this incompetent company has caused me, the loss of time is irreparable.

    Business Response

    Date: 08/15/2023

    We've reviewed the customer concerns and we'll reach out to the customer on a resolution. It was a miscommunication between the call center and the transportation department, and we have addressed those concerns. The customer was fully refunded on August 1, 2023. 

Ballard Designs Outlet is NOT a BBB Accredited Business.

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