Complaints

This profile includes complaints for Performance Automotive Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Performance Automotive Network has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Performance Automotive Network

  5530 Union Centre Drive West Chester, OH 45069

  
• 

  Performance Automotive Network

  633 W Third Street Covington, KY 41011

  
• 

  Performance Automotive Network

  5726 Dixie Highway Fairfield, OH 45014

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2020 my wife had got me a **** ***** *******, the reason for taking as long as I have is because I only just discovered the shady dealings that the ********* **** location had done to me. Which was only found because I attempted to look into trading my car in at a *** **** dealership and they handed me a *** *** on my vehicle. The issues for the complaint it that I discovered my car had two previous accidents in 2015 & 2017 that was not told to us when I was getting the car, nor was a *** *** given to us. I would never have chosen that car if we had been told about the prior accidents. The other reason was I was told that a new navigation system would be installed in my car as it was supposed to have one. It turns out the navigation was taken from a **** ***** *******. So that was two big things that the dealership had lied to me about. The ********* location is no longer their & their ******** location gave a very insulting offer of help that would cost us even more than what is left owed on my current car.

  

  Business Response

  Date: 03/05/2025

  Good morning,

  Please have *** ******* provide us with the full VIN for his **** ***** *******.

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Here is my vin number *****************, the dealership in ******** ** did nothing more than to take off $1000 on a ***** we liked that was $8900. We do owe about $3200 on the car but it was all the money we had to lay out these past 4 years on a car that we were lied to about. It really is fraud to have with held the fact the suv i ended up with had two prior accidents. As stated several times we never would have picked that one. I want help that a normal person wouldn't get due to what happened, it is the least that the dealership can due since we paid like 7000+ on a car that I never would have taken if i knew. We have seen some that we like but would have to get a over the top deal to make things right. 

  
  Regards,
  
  
  
  *********** *******
  
  

  Customer Answer

  Date: 03/12/2025

  The dealership that performed the shady dealings was located in ********* ** but has since been bought out by ****** dealership. So I had to go to the ******** location to make my complaint about what the ********* location did. The address is **** ********* **** ********* ** *****, the warranty I am unsure of. My wife is the one that got it for me as a birthday gift back then, she thinks it was your typical warranty. I would have to look to see if there was a packet that contained the contract but the dealership in ******** should have a copy of it, there was no invoice/receipt for any service or product. There was no repair orders in the time that I have had the SUV. I will send a pic showing the two accidents that occurred prior to me getting the car and what was never told to us. 

  Customer Answer

  Date: 03/12/2025

  What if I can't get ahold of things like the lease agreement, I'll have to check the car to see if we have it.

  

  Business Response

  Date: 03/21/2025

  Good morning,

  In response to the complaint filed by *********** *******, the dealership did provide *** ******* with a ****** (see attached), which *** ******* signed at the time of purchase.  The ****** clearly shows that the **** ***** ******* was previously involved in 2 minor accidents.  The dealership did provide *** ******* information of what knowledge they had of the vehicle as provided by the ******.  There is no indication of the dealership promising a new navigation system on the attached Due Bill that *** ******* also signed at the time of purchase.  The dealership denies the allegations that *** ******* was lied to regarding the vehicle. 

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I would like to see that attachment the company claims that we knew about it, we were NOT informed about the two accidents. The document may have been signed but the fact the accidents were not disclosed to us. Why would I take a car that had two accidents already knowing that it would reduce the value of the car before I even drove it off the lot. I am not asking for the world here, just for the company to be willing to take it back & give us a great deal on another one.
  
  
  
  
  Regards,
  
  
  
  *********** *******
  
  

  

  Business Response

  Date: 03/26/2025

  Good morning,

  *** ******* was previously provided the ****** signed by *** ******* (purchaser of vehicle) that shows the vehicle's accident history.  The dealership will not buy back the vehicle due to the dealership providing *** ******* with the knowledge they had of the vehicle (******), length of ownership by *** ******* and also Performance no longer owns the dealership.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The performance dealership has not addressed the issue, i had requested proof that we were handed this ****** they claim to have given my wife. The GM of the ******** dealership even admitted to us that with all the people from the ********* location gone, there is no way to confirm what they did to us by withholding the accidents. All I want the dealership to do is give us a much better amount for my car and a much better price on a car i may like so that we have to pay on as little as possible, or just do an even swap on whatever used one I would find. We have poured about 7,000+ into a car that I would not have had if we knew about those accidents.
  
  
  
  
  Regards,
  
  
  
  *********** *******
  
  

  Customer Answer

  Date: 03/27/2025

  Hello,

                First off the email did not include the *** *** and even if it had that is not proof that we were given it and told about the accidents. The letter from performance is laughable because no way in that signed paper does it say anywhere that we were given anything let alone a *** *** and told us about the accidents prior to signing. So I reject what they sent & still want the resolution that I asked for.

• Initial Complaint

  Date:12/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 12/28/2024
  Where: Performance - Kings Automall (Mason, Ohio)
  What: Advertised Price Switch
  How: **** ******* ***** advertised as $12,500 on website. (Please see attached) to $12,999 AFTER negotiations started inside the store.
  
  Background: I drove an hour to test drive the car at the advertised price of $12,500.00
  Upon arrival to the dealership there were zero conversations of a price increase from advertisement from $12,500 to $12,999.00 before test driving.
  After the test drive, the salesperson asked what I would like to pay for the vehicle. I said I had to try some other options and evaluate before making an offer but would intend to put $5k down.
  
  After reviewing options I made an offer to pay $10,000.00 w/ $5k down on the $12,500 advertised price that was declined. The salesperson asked us if we have evidence that Peformance should lower the price of the car to $10,000 and I explained the date was Dec 28th- the car depreciates in 3 days due to new year so we're not going to pay for the depreciation value for the dealership; The 2020 car still had it's original battery, and the breaks will need replacement within the year. These costs cumulatively add to what we will need to spend on the car within the first year.
  
  The dealership then OFFERED $11,500. Buyers countered with $11,250.00.
  The negotiator responded the lowest they could go was $11,500.00 ($1000 off is fair and reasonable.)
  
  We were negotiating mid-deal when they made us aware of the extra $499.99 costs not associated with the dealership advertisement price but for a "pulse connectivity" and increased the advertised price to $12,999.00
  The lowest they could go was $11,999.00 and the car was supposed to be priced at $12,999.00.
  Additionally, the dealership can "auction the car for higher value."
  
  Due to the unethicality of the sales tactics we feel extremely obligated to notify BBB and Performance Kings Auto of this experience.

  

  Business Response

  Date: 01/23/2025

  Good afternoon,

  Our apologies on the delay in responding. Since receiving this complaint, Andy F***** at Performance Kings Honda has reached out to *** ******** and left several messages requesting she return his call.  As of today, he has not received a return call.  Since *** ******** states in her complaint that her desired settlement is "no further contact by the business", the dealership is unable to do anything further.     

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2020 purchased new 2020 Lincoln MKZ. Warranty was to start on date of purchased. Warranty started January 24, 2020. Emailed Performance Bountiful multiple times asking to correct this. Received an email stating nothing can be done. I did not purchase a "loaner" vehicle and was not informed that the vehicle was a "loaner". I only purchase "new" vehicles. I need the warranty extended to May 8 2025 based on the information I was given when purchasing the vehicle.