We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Auto Parts

AutoZone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AutoZone has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AutoZone

      10179 International Blvd Regional Offfice West Chester, OH 45246-4840

    • AutoZone

      668 E Main St Jackson, OH 45640-2152

    • AutoZone

      1105 S Pennsylvania Ave Wellston, OH 45692-2321

    • AutoZone

      8900 Ohio River Rd Wheelersburg, OH 45694-1922

    • AutoZone

      3915 Harrison Ave Cincinnati, OH 45211

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into business where a young lady was very rude, playful with customer, spent way too much time waiting to be asked for instructions when there was a line full of customers. This young lady is slow and when the commercial manager told her to ring me up, she left out the store for 10 min, came back in and began playing around, walking around and did this for another 10 min until I had to tell her to bring to her attention I was in a rush. She replied, "I'm not ". I told her it doesn't matter because I'm not here to serve her but the other way around. That she is immature, seems very incompetent of the store operations, and she continued to get smart and make a screen in front of other customers. The next week she was there again, talking, playing, and eating a bowl a Chipotle at the register. I ask the white man with braids to ring me out because the same black girl with the dreads was at the register and I wanted to avoid conflict. He declined and stared she was the only person who can ring me out. Then I had no choice but to go to her where she took 20 min to look for my order, walking around slow talking to people, eating food, where I ask someone else for help. The older man helped me but while waiting the same white boy ask me questions. I declined his help because he made it as tho he couldn't help me but both himself and older man was at the same commercial register he claimed only the woman could operate. I spent an hour waiting on my order to pop up as this order was suppose to be delivered 2 days prior and never did that happen along with my order was suppose to be picked up at my mechanics the week prior, and that never happened as well. I ask the commercial manager why he didn't go get as he kept grabbing at his private area 90x which was very awkward to avoid watching him do. He then had no answer why he didn't pick up the parts to exchange with my new parts but it was upsetting and unprofessional. The staff at this location are unprofessional.

      Business Response

      Date: 01/30/2023

      District Manager has spoken to customer - he said he had a good conversation with her.  Our employee will get a serious violation.

      District Manager even recruited her son to come and work for AutoZone.

      Customer Answer

      Date: 01/30/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ****

    AutoZone is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.