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Business Profile

Orthopedic Surgeon

UC Health Orthopaedics West Chester Hospital Physicians Office North

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The primary phone number listed just about everywhere for UC Orthopedics and Sports Medicine is ###-###-####. HOWEVER, if you call this number and choose option 3 "Speak to our staff" the call seems to go no where, it just rings and rings and rings forever and NEVER goes to voicemail either. So how is ANYONE supposed to connect with UC Orthopedics and Sports Medicine if their primary listed phone number is not working ???!!!???

    Business Response

    Date: 03/31/2025

    Good morning,

    I called our telephony team and they reviewed the Orthopedics and Sports Medicine number of ###-###-#### option #3 and this does ring to their department. I tried this myself and was able to connect to a representative. I called *** ***** and he will try the number later today.  If he gets through, he will close this matter with you.  If not, he will call me back and I will work with telephony to have them review this issue again.

     

    Thanks, Matt

    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *****

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 30th 2023 I went to clinic for annual physical exam. I made appointment for physical. Doctor did my physical and send me for blood work which is part of physical exam. Physical is covered by insurance . I don't have to pay any thing out of pocket. I received a bill of $211 and when I called billing they said that I came there first time and these are charges for that. I told them that I was there for physical exam and codes need to be corrected so that it can be paid by insurance. Billing did not change the code. On my next visit in 2024 , I talked to doctor which agreed that I was there for physical. Even after my numerous attempts to correct it which included twice a conference call with insurance company, it was never corrected. Now it is given to collection. I have to pay more for blood work also because the code was not corrected. All it needed was to put correct codes. I should have been told upfront if there was going to be additional charges so that I can make a decision if I want to go to different clinic of pay extra. No where on billing it says i was there for physical exam.

    Business Response

    Date: 01/06/2025

    Good morning,

    I spoke with **** ****** on Monday, January 6, 2025.  The account that he references from October 30, 2023 has been corrected. He stated that is what he wanted and considers this matter closed.

    Thank you,

     

    M*** C******

    UC Health Patient Financial Services

UC Health Orthopaedics West Chester Hospital Physicians Office North is NOT a BBB Accredited Business.

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