Reviews
This profile includes reviews for Fab Glass and Mirror LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRD O
Date: 08/15/2024
1 starOrdered a $6,000 glass rail system. Supposed to be turnkey order, but missing posts, bolts, screws, post caps, railing caps. To make matters more confusing, we received extra hardware for continuous glass mount instead of individual glass panel mounts. Frustration mounted when we couldn't get a knowledgeable railing person to talk with us on the phone about the hardware issues.Review fromJeanette R
Date: 06/29/2023
3 starsJeanette R
Date: 06/29/2023
We purchased a 4 x 6 gym mirror and would not order from them ever again. Missing hardware, replacement hardware, which I had to request multiple times still not correct. Since I would actually like to hang the mirror I am just going to purchase correct (if I can determine what the correct hardware is since the installation guide is not helpful at all) hardware on our own because honestly it is just not worth the effort to wait several more weeks to get incorrect hardware a third time.
Fab Glass and Mirror LLC
Date: 06/29/2023
Although the order was not directly purchased from us, we took it upon ourselves to assist the customer by going above and beyond.
Upon learning about the issue, we immediately took action and shipped the necessary hardware parts to replace what was lost. However, we regret that the customer remains unsatisfied despite our efforts.
We value all our customers and their satisfaction is our priority. We are committed to improving our processes and communication to prevent similar situations in the future.
Thank you for your support.Review fromAlan K
Date: 04/19/2023
4 starsI had issues when the mirrors arrived. I worked with Pete in their customer service department. Pete was very helpful and worked hard to do what he could to solve the problem. Pete was very prompt in all his responses. He was also kind and professional. I hope Fab Glass and Mirror keeps Pete. He is an excellent represenative. Thanks Pete. **** *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.