Reviews

This profile includes reviews for RevLocal Hibu's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RevLocal Hibu

  9200 Worthington Rd Ste 210 Westerville, OH 43082-7818

  
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  RevLocal Hibu

  4009 Columbus Road SW, Suite 222 Granville, OH 43023

  

Review Details

• Review fromMelissa M

  Date: 01/23/2025

  1 star

  Melissa M

  Date: 01/23/2025

  STAY AWAY! FAR, FAR AWAY! I was a client for 2-3yrs. Out of the blue, they completely destroyed all but the homepage of my website, with the excuse that it was for better SEO with ******. Except that 85% of the information about my business was completely erased. When I complained, they offered to reinstate my previous website/pages at no cost, but as they weren't backed-up on any of their "legacy" servers, we'd have to recreate from scratch. Unbelievable.
  

  RevLocal Hibu

  Date: 01/28/2025

  Thank you for sharing your feedback. Were sorry to hear about your frustration and want to take a moment to provide clarity.
  Our records indicate that your business was utilizing our ******************************** which included a microsite. As part of our system upgrades to improve functionality and effectiveness, your microsite was transitioned to an updated landing page. While this change was strategic and did not provide any disruption in your online presence, we regret if you felt blindsided by the change.  
  Understanding your concerns, we offered to create a full website for you at no cost as a gesture of goodwill, and we completed that website. However, we did not receive further communication from you after this was done. 
  We value our clients and sincerely regret if there were any misunderstandings about the services or changes. Please dont hesitate to reach out to us directly if youd like to discuss this further.

• Review fromTroy L

  Date: 12/29/2024

  1 star

  Troy L

  Date: 12/29/2024

  We do not recommend this company. Unorganized, incompetent and do not deliver on results. They want you to think they understand your business, but they really don't. They created a second ****** Business account which caused our current one to become unverified. It took us weeks to correct that problem. We did not get any increase in bookings at our ******* during our time with them. Billing is confusing, we still are not sure if we were credited properly. On top of that they directed everything to a "microsite" which they owned. The ownership of that site was never discussed up front. Very deceptive. The microsite was very poorly created and did not represent us in our words. It was full of inaccurate information and errors. They increased our ad spend without any written documentation. They said it was a verbal agreement. Their form of SEO was to send us a PDF once a month so we could add to our website the key words. I could have googled that information. Their dashboard looks pretty, but shows a bunch of meaningless information. We repeatedly asked for more data on the ads they were running. They kept stringing us along saying it takes time. When that time came, they stated the reason we didnt see results was because our ad budget was too small and it wasnt going to result in much anyway. If that was the case they should have said that in the beginning. We are a very small business and this was our first year so the negative financial impact on us working with them was substantial. Shame on us for not checking them out on the Better Business Bureau first.
  

  RevLocal Hibu

  Date: 01/08/2025

  Were sorry to hear that your experience with our services did not meet your expectations. Transparency and quality are core values for us, and upon reviewing your account, we confirmed that our team previously addressed your billing concerns by providing an itemized explanation of how your monthly funds were allocated. We strive to offer clear communication and deliver results tailored to each business, and we regret falling short of your expectations in this instance. Thank you for your feedback, it is important and will help us continue to improve our services.

• Review fromVicki D

  Date: 10/17/2024

  1 star

  Vicki D

  Date: 10/17/2024

  Stop and read before you sign with them.I signed a six month contract with them. Big mistake. I was after social media marketing. They explained I needed to be found first. I did not have a lot to spend and they continued to hammer you have to be found first. I was doing just fine being found prior to them. Matter of fact prior to them I had better ****** analytics.Then they made a micro brand site. They put a new phone number on there sight, it was a one page horrible sight with a different number. So I am now competing with myself???? So a customers asks which number do they call. I checked it out and sure enough they made a micro site and it had a different number. My site has many pages and becasue I own my site (thank God) and they had no access to my site they made there own. This one page horrible site showed a picture of my shop and flashing reviews. I am not selling reviews I am selling products. When I saw what they had done I demanded they pull there's down. They are not doing anything special that you couldn't do yourself. I have written letters, I have told them there system is not working and today they called to see what my issues are and if social media was what I was after they could change my plan which would be more money. My views are down and the funny parts is the girl said they have phone calls for me, yet my phone hasn't rung. I have no calls. Explain that And on there dashboard since they took over everything is down. On the quote to me it says they will create and update all of my business listings to enhance and elevate your credit score with search engines. DONT GIVE THEM ACCESS TO YOUR ******* save yourself a lot of head ace and money, and if you do decide to go with them make sure you have them put in into your contract what they are doing for you. I bet they will not. I will continue to negatively review and I am contacting the BBB and my attorney.
  

  RevLocal Hibu

  Date: 10/22/2024

  Thank you for sharing your experience. Were sorry our services didnt meet your expectations, as we aim to tailor our strategy to each business owner's needs. Please reach out directly so we can discuss your experience further and work towards a resolution that aligns with your goals.

• Review fromGeorge G

  Date: 10/01/2024

  1 star

  George G

  Date: 10/01/2024

  Ive been trying to cancel the term with this company due to not providing the service they claim to do have had nothing but trouble out of there customer service and support they keep saying the same lies over and over but have done nothing to fix the problem
  

  RevLocal Hibu

  Date: 10/04/2024

  We are disappointed to hear about your dissatisfaction. Our team has been committed to providing the services outlined in your contract and has actively worked to resolve any concerns you've raised, with ongoing communication throughout the process. We value your feedback and remain available to assist with any further questions or concerns.

• Review fromYazyth N

  Date: 09/30/2024

  1 star

  Yazyth N

  Date: 09/30/2024

  I would strongly advise against using RevLocal if you are a small business owner, especially if you're just starting out. Over the course of nearly a year with their ****************************** I have seen no return on investmentjust an overwhelming number of scam calls and unsolicited pitches from similar companies. The landing page they require you to use is poorly designed and doesnt align with my existing website. Despite months of back-and-forth trying to resolve the issue, I received consistent feedback from leads that it was confusing to have two different sites, ultimately driving potential clients away. After endless frustration, I asked them to take the landing page down.RevLocal now claims that the lack of results is due to my refusal to use their landing page. However, after consulting with another *** expert, I learned that landing pages like the one they provide are meant for short-term promotionsnot for long-term *** strategy. Removing the page means all the supposed work they did for ****** goes away, as nothing is tied to my actual website.Ive requested multiple times to speak with a manager to express my concerns and cancel my account, but Im constantly stonewalled. Each call brings a new representative assigned to my account, creating zero continuity. Since *** decided not to renew, its clear theyve stopped delivering the *** work they promised. My business still doesnt appear on local searches for designers in ******, and neither my friends nor family can find it ********* incredibly disappointed, as this company has taken advantage of a woman-owned, minority-owned small business. My hard-earned money was wasted on a service that not only failed to deliver but also felt predatory in nature. I urge anyone considering RevLocal to stay far away from this unethical company.
  

  RevLocal Hibu

  Date: 10/04/2024

  Thank you for sharing your feedbackwe understand your frustration and are sorry to hear that your experience didnt meet your expectations. We take your concerns seriously and are committed to improving our processes. We would welcome the opportunity to discuss this further and work toward resolving any remaining concerns.

• Review fromViviana M

  Date: 07/23/2024

  1 star

  Viviana M

  Date: 07/23/2024

  We started our marketing campaign with Rev Local January 2023. They have taken over $20K of our money and we saw no results. They were supposed to do SEO and advertising that would bring in leads but all the tracking reports show other wise. Out business was doing so much better organically than it ever did after we signed with Rev Local. Please search them online before you do business with them. We made the mistake of trusting one of their Reps who was part of a business meeting we attended and we did not do our online research of the company. The company has horrendous reviews. Basically saying the same we are. They also have ****** blocked so people cannot put a ****** review.
  

  RevLocal Hibu

  Date: 08/05/2024

  Thank you for taking the time to share your honest review, we greatly value your feedback. We appreciate the trust that you've placed in our business and are apologetic that you have not been satisfied with our services. We are proud of our team's efforts to remain communicative and adaptive when your concerns arise, and we hope to continue to adjust our strategies for your business' needs. Please don't hesitate to reach out with any additional feedback or concerns you might have. Thank you for your continued partnership.

• Review fromRyan N

  Date: 05/17/2024

  1 star

  Ryan N

  Date: 05/17/2024

  *Just to preface, I am not one to write bad reviews. I have a mid size landscaping company with a pretty high demand and lead flow. I was recommended RevLocal and I wish I would have done research before signing with the salesperson. They have yet to bring me one single remotely-viable lead. On the contrary, they actually harmed my reputation by changing my online presence without even running it by me first, and the updates they made included verbiage that often didn't make any sense. They created a very amateur looking website and replaced it for mine on Yelp, Google my business, etc. also without telling me! They said it's part of their strategy to make a microsite that looks "exactly like mine" and just boosts my SEO. But basically they run everything through this new crappy site that they own, rather than improving the presence of my website. I could go on and on, but basically I just want to get out of my contract. I was not delivered what was promised, and my reputation was harmed. They accepted to reduce the scope of my contract but will not let me out of it. If I can get out of this contract (rather than pay for 3 more months of no leads) I could at least say they dropped the ball but handled it respectfully. As is, all I can say is this is a very shady and incompetent company that promised so much in the sales call, and as is evident from the other reviews, harms small businesses.
  

  RevLocal Hibu

  Date: 05/25/2024

  Thank you for your feedback. We are sorry to hear that your experience so far has not met your expectations. Our team has reached out to connect so we can work towards a satisfactory resolution together.

• Review fromChrissy M

  Date: 04/03/2024

  1 star

  Chrissy M

  Date: 04/03/2024

  First, I wanted to say I was excited to get started with RevLocal and loved the local aspect behind this company. However that was not the case. There has been no support locally and only support digitally with a strategist who lives in another state. I was told my brand strategist works mainly with businesses in my field of expertise, later to find out this is not true and she works with all types of businesses. There have been a few clear indicators of where the services have been lacking: 1. My brand. My business name was spelled incorrectly several times and in multiple ways. This needed several corrections from me, and I feel my business name and brand are easy to understand and utilize. I have told them where other information or photos are incorrect digitally and it takes weeks to fix, if it even gets fixed at all! 2. Next, getting in contact with my local representative, who signed me up was very difficult the entire time I was working with RevLocal with no answer and no call back. 3. The local aspect of this company is only digital, confusing right? I was told there would be support connecting with other business owners that work with this company locally, then I am hear that the other clients locally are not great people/business owners to connect with. I was looking forward to the local connections however they are not working out and there is no support from my local rep. I was even told after the fact, some of the other local clients are "odd" people and not to connect with them. 4. I was caught off guard with the microsite. I was not told before the contract that it would have different contact information than my business's information, so I feel blindsided with this. I understand its for tracking, and I think this will confuse clients seeing different contact information in different places. I do not recommend this company, poor communication and slow services.
  

  RevLocal Hibu

  Date: 04/22/2024

  Thank you for taking the time to share your feedback. We appreciate your input and regret any misunderstandings that may have arisen during your engagement with us. We understand your enthusiasm for the local aspect of our business and apologize if there were discrepancies between your expectations and the services we provide. While local networking isn't a standard service offering, we did strive to accommodate your business' needs to the best of our ability. We also acknowledge the challenges you faced with contacting your local representative and the initial discrepancies in the representation of your business name. We sincerely apologize for any inconvenience caused by miscommunication and delays, and we are regretful that we were not able to mend our relationship with your business following the departure of your original Sales Consultant. Finally, regarding the microsite, we understand your concerns about the use of a different phone number for tracking purposes. While we can assure you that the Microsite still allows customers to connect to your business line seamlessly, we recognize the importance of avoiding potential customer confusion, and will strive to provide better clarity around our site functions going forward. Your feedback is invaluable to us, and we are committed to learning from this experience to better serve our clients in the future. We would welcome the opportunity to discuss your concerns further and explore how we can address any remaining issues.

• Review fromNick S

  Date: 03/15/2024

  5 stars

  Nick S

  Date: 03/15/2024

  **** is a true gem and extremely knowledgeable with all of our marketing wants and needs. He’s your guy, stop delaying.
  

  RevLocal Hibu

  Date: 03/21/2024

  Thank you so much for taking the time to support RevLocal with your kind review and words of support for Matt. We appreciate the trust you've placed in our team and are so excited to continue supporting your business!

• Review fromSarah B

  Date: 01/24/2024

  1 star
  We signed a six month contract, and found that their services did not increase our web exposure in the area we discussed, and did not increase our business. We said at the outset that we did not want to auto renew, but they did anyway. When trying to extract ourselves from the $400/mo. payments they were TENACIOUS about offering other strategies, taking a couple of hours on the phone trying to keep our business, and then saying they'd have to review the contract, attempting to make us responsible for another 6 months of payments. Because they had our business debit information we had to get a new card with a new number in order to stop the auto payments.It was extremely frustrating to go round and round with them and never get a clear answer about whether they were going to continue to extract $$$ from without our consent.BEWARE.