Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2024, I purchased a driver head cover from the owner of this Ohio Golf Co, who has since started another company called The ***********. I paid $140 via Venmo to ****** ***********. I reached out on December 28th inquiring about the package because it hadnt arrived yet. No answer. I reached out again on December 29. No answer. Continually reached out until I received a reply on January 3, 2025 that he was in a meeting and would try to track down the package later that day. No reply. On January 4th, I let him know that I would contact the Westerville, Ohio police department to file a scam claim. He replied letting me know he wasnt trying to scam me and that he would send a replacement for the missing package. Finally, on January 17, 2025, the package arrived. It was not what I had ordered. I asked to send the package back for a refund. He said he would send me shipping instructions. After this, I never heard from him again. This company, along with the other companies that ****** owns, are a complete scam. Little does he know, when he sent the packing slip, it had his home address on it. We will be taking a trip to his house next time we are in ****.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12th, 2023, I placed an order with the Ohio Golf Co. for a custom made Ohio State “Silver Bullet” putter head cover. The total cost of the item, plus tax and shipping, was $161.87.
  
  Several weeks passed after placing the order, and I received an email from the Ohio Golf Co. apologizing for the delay in shipping the item I purchased on 3/12/23. The owner of the company, ****** ***********, noted that his business partner had come down with a significant health issue which slowed down production. As a “thank you” - Ohio Golf Co. offered a $50 discount on another head cover. I had already bought one and it was nice quality - and I wasn’t in a hurry - so I decided to take them up on the offer and bought a Hybrid head cover on May 3rd, 2023. The total amount, plus tax, shipping, and MINUS the $50 discount was $80.63.
  
  The total cost, combined for both orders, is $242.50.
  
  On July 18, 2023 - I received an email from Mr. *********** informing me that I’d receive a refund for both orders because his business partner had a long recovery ahead of him and they couldn’t keep up with the orders.
  
  I received several emails “confirming” that the refunds we made - but they never hit bank account/credit card. I asked them to confirm which card I used - but never heard back from them. I sent MULTIPLE emails asking him to send me a refund, and if needed - write me a check in the amount of $242.50. **** has never responded to a single email that I’ve sent and I believe he is trying to STEAL the $242.50 that I paid for two head covers without issuing a refund - which was promised.
  
  I wonder how many others have experienced the same thing, or have just assumed the refund was made without confirming that it actually was.

• Initial Complaint

  Date:09/26/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/23, I ordered an Ohio State blackout mallet putter cover from Ohio Golf Co. from their online store (order#****). I paid $161.87 via credit card ($145 + tax and shipping). At the time of the order, it clearly stated on the website that there was a 4 week lead time on the putters. On 7/24/23, 8/5/23, and 8/22/23, I reached out via email because I never received the putter. I also reached on Facebook messenger and called (had to leave a message). On 8/24/23, I finally received a response (an email) stating my credit card was refunded without any other explanation, however my card was not refunded. I then followed up on 9/7/23 via email, as my card had still not been refunded. No response. I then reached out via social media Facebook messenger on 9/16/23, again inquiring about the refund. No response. I tried calling - no response. I just want to be refunded my money. This company is terrible at ANY type of communication.