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Business Profile

Men's Health

Tristate Men's Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Men's Health.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to tri state men's health on 09/23 2024 was showed what they had was interested lady came in and told me how much it would be a month which was 268.00 told her could not afford that. She sad they could get it down under 200.00 a month which i said ok got bill from bank (********* ****) which stated 268.00 a month went back to mens health told them that i could not afford this they said they would take care of it . on 11/15 got txt from tri state which stated the monthly payment was to be 184.00 per month. got bill on 11/24 and said i owe 566.00. they said i would have to talk to bank called bank they said once bill was sent nothing they could and told me i would have to talk to tri stat. i feel that i am getting run around and that neither tri state or the bank wants to do anything. i went in for 4 treatments and quit going do to billing issue would like just to close account and be done with this.I am on fixed income and on credit app they put in i made 3500.00 which i told them i made 2485.00 per month

    Business Response

    Date: 01/13/2025

    Apologies for the delay in getting back with you.  I wanted to connect with the care team at the practice to get additional details.  

    After reviewing the patient record and the process, the patient was made aware of the cost of treatment and chose to work with ********** (a medical finance company) to split the costs monthly.  I’ve attached the documents that were signed by Mr. **** at the time of his initial visit and have confirmed that he has been receiving treatment from us since that visit.  

    That said, we have a standing policy that allows patients to discontinue treatment or alter their care plan at any time and a refund for treatment/medication not received will be given.  We have, at the request of the patient, in October of this year done one such adjustment to his plan where we reduced the treatments provided to reduce his cost.  We’re happy to do that again, but I believe he may have filed this complaint prior to us making the adjustment at his request.  If he would like to discontinue treatment or make another adjustment to his treatment to make it more affordable we will, of course, do that.  

    Feel free to give me a call with any questions.

    ***** ********
    ###-###-####
    ** * ******* * ********* ***** ****** 

Tristate Men's Health is NOT a BBB Accredited Business.

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