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Business Profile

Mortgage Banker

First Ohio Home Finance, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Ohio Home Finance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Ohio Home Finance, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/28/2022, First Ohio Home Finance Inc. incorrectly pulled an inquiry for my credit report because of my name is somehow identical with other client. Since then (12/28/2022), I got a lot of telemarketing calls from all financial companies. It's annoying since I have to ignore most of the calls from "unknown" numbers but sometime it's legitimate call from my insurance or doctor.
      I called ***** ******* at First Ohio Home Finance Inc and requested him to remove the inquiry from my report and remove my name from telemarketing companies. However, I don't receive any update and result from him. I'm STILL receiving random call from telemarketing regarding home finance.

      Business Response

      Date: 02/14/2023

      Hello


      Thank you for your email.   We are deeply sorry for this and are working to get the inquire removed.  We also apologize for all the calls and inconvenient interruptions that this has led to for Mr. Pham.


      We contacted Factual Data on January 19th and have continued to follow up.   We are awaiting a response from Factual Data regarding the matter.  I will look to escalate the matter with any available contacts at my disposal.    Please see the email below as well as the attachment documenting the written request to remove the inquiry.

      Regards,

      ******* ******

      ---------- Forwarded message ---------
      From: ***** ******* <**************************>
      Date: Thu, Jan 19, 2023, 5:55 PM
      Subject: Credit Inquiry Removal Process
      To: <******************>
      Cc: ****** ****** <l************************>, ******* ****** <*************************>


      Factual Data.
      We inadvertently pulled credit for the wrong client who shares the same name as the right client.
      Looking to have our inquiry removed.


      --
      ***** *******
      Branch VP



      Integrity ~ Communication ~ Speed 
      First Ohio Home Finance, Inc.
      1147 N High St
      Columbus, Oh 43201
      BBB Accredited Company – A+ Rated
      NMLS#1682105
      Company NMLS#130439
      Cell ###-###-####

      Fax ###-###-####
      **************************

      Business Response

      Date: 02/21/2023

      From: Factual Data Consumer Assistance <******************>
      Date: Fri, Feb 17, 2023 at 9:16 AM
      Subject: RE: Credit Inquiry Removal Process (Pham)
      To: Tony ****** <t******@firstohiohome.com>
      Cc: l************************ <l************************>, [email protected] <[email protected]>, ************************** <**************************>, [email protected] <[email protected]>




      Good morning,





      This request was received and submitted to the Consumer Reporting Agencies (CRAs) on 01/23/2023. Equifax has confirmed that there is no inquiry on the consumer’s file. TransUnion and Experian do not provide a response to these requests. We recommend that the consumer contact the CRAs directly to confirm if the inquiry has been removed and/or flipped to a soft inquiry.





      Thank you,





      Consumer Assistance


      Factual Data


      (p) ###-###-####


      (f) ###-###-####


      ******************


      cid:[email protected]

    First Ohio Home Finance, Inc. is BBB Accredited.

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