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Business Profile

Plumber

Eaton Plumbing, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kristina M

    Date: 06/17/2024

    Kristina M

    Date: 06/17/2024

    We reached out to Eaton after discovering a puddle of water beneath our existing water tank. Their initial assessment led to the recommendation of a new water heater, which they promptly installed on Monday afternoon. However, by Wednesday evening, the puddle had reappeared. Despite our early Thursday morning call, they couldn’t send a technician until later due to our impending departure from town.
    Following their advice, we shut off the water at the main connection, only to return home to several inches of water in our finished basement that Sunday night (3 days later)—less than a week after installation and with no running water.
    The technician they sent on Monday made no changes and failed to follow up as promised. When we sought an update, they scheduled a supposedly more experienced technician for the next day, yet still no investigation or resolution. They acknowledged that the original drain installation was not up to code but offered no accountability for the resulting damage.
    Their explanation blamed high water pressure from the utility company, a backed-up drain, and a failed sump pump. Curiously, the sump pump, less than two years old, had been functioning correctly until the sudden influx of 50+ gallons of water. Why didn’t they address the drain issue earlier?
    In summary, Eaton Plumbing prioritized selling new equipment over proper installation and troubleshooting. Their lack of accountability left us with a water-damaged house and lost possessions. I strongly caution against hiring this company, despite their claims of values and experience.

    Eaton Plumbing, Inc.

    Date: 07/03/2024

    Please, consider our deepest sympathy for these unfortunate circumstances. After investigating the flood, on two occasions, we determined it was not a result of the newly installed water heater. Although we sympathize with your situation, we are unable to take accountability for this occurrence that was out of our control. For over 50 years we have taken great pride in providing a quality service for our customers. Thank you for taking the time to provide your feedback. While we believe this was the result of other failures, our insurance company is already working with your homeowners insurance & if they determine this to be our fault, then we will obviously stand behind that.

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