Complaints

This profile includes complaints for Elite Construction Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Elite Construction Solutions

  635 Park Meadow Rd Ste 215 Westerville, OH 43081-2877

  
• 

  Jackson Contracting

  5528 W 84th St Indianapolis, IN 46268

  
• 

  123 Exteriors

  4211 Glass Rd NE STE A Cedar Rapids, IA 52402

  
• 

  Aspen Exteriors, Inc.

  14245 Saint Francis Blvd Ste 101 Anoka, MN 55303

  
• 

  123 Exteriors

  2921 South Brentwood Blvd Saint Louis, MO 63144

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because of hail damage to my aluminum siding and gutters on my house, I filed a claim with my insurance. The work was contracted to 123 Exteriors.
  
  I informed ***** and ***** of 123 Exteriors that I wanted to have all the surplus materials left for me. They both agreed the materials belong to me and that would not be a issue.
  
  The problem I’m having is not with the quality of the work that was done by 123 Exteriors, but rather with the unauthorized removal of the materials. Despite numerous attempts to contact and assurances provided by them, I have yet to receive the materials. I have retained the texts for most of those communications.
  
  Upon reaching out to my insurance provider, I was reassured that the materials were indeed mine and should have been either left with me or returned upon completion of the job.
  
  Given the time elapsed, I am requesting $200 which is substantially less than the actual cost of replacing the materials. I trust that this will finally resolve the matter.

  

  Business Response

  Date: 05/06/2025

  Thank you for sharing your concerns. We’re sorry for any confusion or frustration this situation has caused.
  To clarify, our company often purchases extra materials at no cost to the customer or the insurance company. These materials help ensure that the project isn’t delayed due to shortages and remain the property of 123 Exteriors unless otherwise agreed upon.
  However, we understand there was a miscommunication in this case. To help resolve the matter and as a gesture of goodwill, we will be issuing a check for the $200 as requested.
  We appreciate your feedback and the opportunity to make things right.

  Customer Answer

  Date: 05/16/2025

  It has been 10 days, and I have not received the promised check. 

  

  Business Response

  Date: 05/23/2025

  We apologize for the length of time it has taken.  The request for the $200 has been submitted and is in process.

  Customer Answer

  Date: 06/05/2025

  
  I have received a check for  $200 from 123 Exteriors. I consider my complaint resolved.

  Thank you

  **** ****

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/2020, I signed an agreement with Aspen Exteriors to replace my roof. I was invoiced on 3/25/2020 for the roof replacement by the business, which I paid $7,626.21. On 8/06/2020, I received a lien waiver and lifetime warranty from Aspen Exterior. During the Fall of 2020, there were reports of the roof leaking. Summer of 2022, I contacted Aspen about the suspected leaks, however no return calls received. I emailed ****** ***** of Aspen Exteriors around 2/8/2024 to relay my concerns of the roof leaks. I was told there was a possibility of a shingle defect that is causing the issue and that once the shingles are replaced to mail shingles to the manufacturer, *****. Tamko later contacted me to say that the shingles were not defective, but it was improperly installed. At this point, I contacted my insurance company, **********, to have the roof leaks inspected, due to the storms we had in May 2024. A State Farm adjuster and A1 roofing found installation errors on 06/04/2024 that caused the leaking roof. **** Roofing replaced the roof and damaged decking on 1/24/2025. I have attached an extensive timeline of the events that led up to my roof being fixed, along with photos, invoices, and receipts that support my claim, as I seek reimbursement.

  

  Business Response

  Date: 06/10/2025

  Aspen Exteriors, **** completed the roof installation in March 2020. A lien waiver and Aspens workmanship warranty were issued in August 2020. The workmanship warranty specifically covers defects directly resulting from Aspens installation. It does not extend to damages caused by Acts of God (such as severe weather), product failure, or normal wear and tear over time.
  On January 24, 2024, the customer contacted ********************** to report a leak following a significant ice storm. Aspen responded promptly and engaged in follow-up discussions. After reviewing the information provided and considering the conditions at the time, it was determined that the issue did not appear to be related to workmanship. Because the ******** remained under manufacturer coverage, the customer was advised to have the product evaluated by the manufacturer, *****, to determine whether a material defect was present.
  ***** later informed the customer that the shingles were not defective. Following this, Aspen advised the homeowner to file a claim with their insurance provider for further evaluation.
  According to the complaint, an inspection was conducted by the homeowners insurance provider and an external contractor in June 2024. However, Aspen was not contacted by either party, and no documentation from these inspections was provided to Aspen. As a result, Aspen was not given an opportunity to review or respond to any findings, or to perform any corrective action under the warranty, if applicable.
  The photos cited in the complaint showing damaged roof decking appear to be the same ones taken and shared by Aspens team during the original tear-off in 2020. At that time, all damaged decking was replaced in accordance with industry standards and applicable codes. Additionally, the metal components referenced in the complaint were existing features on the home prior to Aspens involvement and were not replaced or installed by our team.
  According to documentation submitted with the complaint, the roof was replaced by a third-party contractor on January 24, 2025. Aspen was not notified of this replacement until April 22, 2025three months latervia this BBB complaint. Due to the lack of timely notification and supporting documentation prior to the replacement, Aspen was not given a reasonable opportunity to inspect the roof or address the issue, should it have fallen under warranty coverage.
  Based on all currently available information, there is no evidence to indicate that the reported issues were the result of a workmanship defect. Therefore, Aspen Exteriors is unable to provide reimbursement for the cost of the roof replacement. However, if any documentation becomes available that clearly demonstrates a workmanship-related issue within the terms of the warranty, Aspen remains open to reviewing it.
  Aspen Exteriors is committed to standing behind our work when applicable and addressing customer concerns in a fair and professional manner. We appreciate the opportunity to provide this response.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-25-2020
  Installed roof
  1-3-25
  Roof leaking in three rooms
  No vents anywhere
  Shingles not secured
  Shingles nailed down with too much pressure therefore causing tearing at nail holes
  All plywood should have been replaced not only 4 pieces
  Mold growing from roof leaking
  Whole roof needs replaced

  

  Business Response

  Date: 04/29/2025

  We are working with the homeowner to evaluate what is going on and determine if there is a workmanship issue.

  

  Business Response

  Date: 06/18/2025

  We understand the customer’s concerns and appreciate the opportunity to respond.
  During the installation, our crew identified extensive damage, including rotted fascia, soffits, and decking. The homeowner was made aware of these conditions, was present and approved for the replacement of only 4 sheets of plywood. However, we had to replace 6 sheets of plywood and fascia, declining full replacement at that time. The roof was installed on 9/14–9/15/2020 per the limited scope authorized by the homeowner.
  Following a later inquiry, we inspected the property. Our findings—based on photos, installer input, and the site condition—confirmed that the roof was installed correctly within the approved scope. The current issues appear related to the original structural deficiencies and remaining damaged decking, which were not addressed during installation.
  We communicated these findings with the homeowner and offered a repair estimate as an out-of-pocket option. This was declined. We remain willing to assist should the homeowner wish to revisit repair options.

  Customer Answer

  Date: 06/20/2025

  Aspen Exteriors did not perform roof replacement as contracted.  No ridge vent was installed, shingles are loose and unsealed, no estimate to fix the roof, at my expense, was received.  I would not let Aspen near my roof anyway!  Consider this complaint closed.

   

  
  
  
  Regards,
  
  
  ***** ********

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife is only 2 years and I have been having several problem. Shortly, after the roof was installed . I started having water link in the bedroom and 7 or 8 months later was coming in and going into the basement. I have spend $4000 on the trying to fix this problem. I have tried to call the company several times without no response. I would like for to them to come fix my roof.

  

  Business Response

  Date: 04/01/2025

  4.01.2025 KG received phone call from **** *******, with 123 Exteriors. . She stated that Ceccil ******* attorney, ******* J. ******* has been in touch with 123 Exteriors and instructed 123 Exteriors to only communicate with ******* J. ******* with ************************* 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complained about them not sending someone out to clean up nails. I was then told someone would be out but they never came. It’s been 6 months I have video as well as recorded phone calls as evidence. Now they are making adjustments to the bill because they apparently charged me for work that wasn’t performed. The overall numbers don’t add up and I’m being overcharged while being handed a half done job. No magnets were ever used to clean up nails and I have a French bull dog business where a trip to the vet is very costly!!!

  

  Business Response

  Date: 02/12/2025

  This has been resolved. We have addressed the customer's concerns by revisiting the property to perform additional cleanup and reviewing the invoice with them.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Mediation Regarding Roof Replacement and Water Damage
  
  To Whom It May Concern,
  
  I am seeking assistance in resolving an issue with 123 Exteriors regarding water damage in my garage after a roof replacement in 2020. Despite multiple attempts to address this with the company, the matter remains unresolved, and I hope for a fair resolution.
  
  Background:
  123 Exteriors replaced the roof of my home in 2020. No immediate issues were apparent, but in mid-2024, I noticed peeling paint on the garage ceiling and walls. By November 2024, water leaks were evident, prompting me to contact the company. They repaired the roof, but interior damage caused by the leaks has not been addressed.
  
  When I purchased the home in 2016, a professional inspection was conducted, and the chimneys were repaired by the previous owner. From 2016 to the 2020 roof replacement, there were no water damage issues. My home has two chimneys: the unused chimney has water damage, while the other, occasionally used in winter, has no issues. This suggests the water damage may stem from the roof replacement.
  
  Efforts to Resolve:
  I have communicated with the following individuals at 123 Exteriors:
  
  *** ********* ************************************
  **** ***** *********************************
  ***** ******* *****************************
  
  Despite providing photos of the damaged garage and detailing the timeline, only the roof was repaired, leaving interior damage unaddressed.
  
  Desired Outcome
  I am requesting assistance to:
  
  Determine if the chimney flashing was affected during the roof replacement.
  Resolve the interior damage through repair or compensation.
  While chimney flashing was not explicitly part of the original contract, it is reasonable to expect potential risks to have been assessed during the roof replacement.
  
  I appreciate your assistance in resolving this matter professionally and look forward to a fair outcome.
  
  Best Regards,
  **** *** ****

  

  Business Response

  Date: 01/29/2025

  **** *** **** contacted us regarding a leak at the end of 2024, approximately four years after the initial project was completed. Upon receiving the request, we dispatched a crew to inspect the issue. Our inspection determined that the leak originated from the chimney flashing on the property.
  We have provided the customer with photos and detailed information confirming that this issue is not related to our work. Additionally, we advised that regular home maintenance is necessary to prevent such issues. Per the original contract for the roof replacement, we were not contracted to replace the chimney flashing. Our assessment confirmed that the leak was not caused by any deficiency in our workmanship. Instead, we identified cracks in the caulking on the top lip of the chimney flashing, which had been installed before our roof replacement. Over time, caulking naturally dries out and deteriorates due to weather conditions, making regular maintenance essential.
  Since the chimney flashing was not part of our installation or scope of work, we cannot assume responsibility for this issue. We communicated this to Mr. **** on both January 7, 2025, and January 17, 2025. Additionally, during our inspection, we noted a significant crack in the chimney crown and missing mortar. We recommended that Mr. **** have a mason inspect and address these concerns.
  As a courtesy, we applied new white caulking as a temporary measure at no charge and did not charge for the site visit. While we understand that this may not be the resolution Mr. **** was hoping for, we are not responsible for covering water damage resulting from an issue unrelated to our work.

  Customer Answer

  Date: 01/30/2025

  Dear BBB,
  I am writing to further clarify my concerns regarding the water leak that occurred after the roof replacement in 2020. I am rejecting the roofing company's response, and I would like to provide additional details:

  
  Initial Signs of Damage: In the summer of 2024, I noticed peeling paint and wood deterioration on the ceiling, which I initially attributed to normal aging. However, by October-November 2024, after some rainfall, I discovered that water was leaking through the ceiling.

  
  Chimney Inspection and Repair in 2016: When I moved into the house in 2016, an inspection was carried out, and any issues with the chimney were addressed by the previous homeowner, who made the necessary repairs. Prior to the roof replacement in 2020, there were no signs of any leaks, and the chimney had not shown any issues, including during the roof inspection.

  
  Contacting the Roofing Company: I contacted the roofing company, and a few weeks later, around early December 2024, a technician arrived and made repairs. After the repair, there were no further signs of leakage. During this visit, no mention was made of issues related to the chimney flashing or any other part of the roof.

  
  Current Claim of Chimney Flashing Issue: Now, the roofing company insists that the leak is due to the chimney flashing, and they are not responsible for the water damage to the ceiling and walls. This claim is confusing and contradictory, as no mention of the chimney flashing was made during the December visit when the issue was supposedly fixed. If the chimney flashing were truly the cause of the leak, it should have been addressed at that time.

  
  My Concerns: I find it difficult to understand why the roofing company is only now claiming that the leak was caused by the chimney flashing. It seems unusual that this wasn’t raised when the issue was initially repaired. Furthermore, given that there were no signs of leaks prior to the roof replacement, and the damage to the interior only began slowly worsening after the roof work was completed, I strongly suspect that the root cause of the problem might very well be a defect in the roof installation, not the chimney flashing.

  
  Given these points, I believe the water leakage is likely related to the roof replacement work and not the chimney flashing. I respectfully request a thorough investigation into this matter and would be open to a second opinion from another roofing professional.
  I appreciate your attention to this issue and would be grateful for any assistance in resolving this matter.
  Sincerely,

  **** *** ****

  

  Business Response

  Date: 02/10/2025

  Here is my response: 
  Per our previous statements, 123 Exteriors was not contracted to replace the chimney flashing at the time we completed the roof. As we previously explained, when the homeowner reported a leak, we promptly inspected the issue and performed a temporary repair on the chimney flashing, where we observed cracked caulking and other issues above the flashing. These issues were not part of our contracted scope of work and were not covered by the homeowner’s insurance.
  We have repeatedly clarified that this issue is unrelated to the work we performed; therefore, we cannot assume responsibility for the interior damage. Additionally, we have advised the homeowner to consult a mason for further inspection of the chimney.
  While we understand this is a difficult situation for the homeowner, we want to reiterate that the issue is not due to our workmanship.

  Customer Answer

  Date: 02/10/2025

  When I first reported the issue, your technician came to my house, repaired the exterior, and made no mention of any concerns regarding the chimney. He did not raise the issue of chimney flashing but instead asked if I had any leftover roofing materials from the initial installation. Since I had kept a package of the remaining materials, I provided them to him, and he used those materials for the repair. Afterward, during a phone conversation with ****, I was informed that the interior ceiling and wall damage would be addressed. However, a few days later, I was told that the repair costs would exceed $2,000, and I would need to share the cost due to the delay in reporting.
  I want to clarify again that the reason for the delay was not negligence on my part. Initially, there were no visible leaks, only peeling paint on the ceiling and walls, which I thought was simply due to aging. It wasn't until actual water leakage occurred that I immediately contacted your company. Therefore, I believe that I am not fully responsible for the damage, as I reported the issue as soon as the leak started.
  Additionally, I find it concerning that the company initially implied responsibility for the interior damage and seemed to suggest that it would be repaired, but later changed its position, claiming that the problem was not with the roof but with the chimney. If chimney flashing was truly the main issue, why was it not mentioned in the first place? More importantly, if the company was not responsible for this issue, why did your technician proceed with the repair using the materials I provided, without any clarification regarding the chimney?
  Furthermore, I spoke with another company who mentioned that even if chimney flashing is not part of the contract, it is common practice to replace the flashing during roof work since it is often necessary for long-term durability. They explained that if flashing needs to be replaced, it can be communicated to the homeowner, and if necessary, the flashing can be replaced for an additional cost. However, your company did not make any mention of this at all. Given that the flashing issue could have been identified at the time of the roof repair, I find it troubling that this was not raised, and no discussion or notice was given to me about the flashing.
  Considering these inconsistencies, I request a formal resolution. I remain open to a fair solution, but if necessary, I will seek an independent evaluation of the damage. Please let me know how you intend to proceed.
  Regards,
  
  
  
  **** *** ****

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Aspen Exteriors to complete a roofing project according to the insurance specifications. They were to replace the shingled roof and metal patio roof. The roofing crew did not replace our patio roof. An email from 7/23/24, 9:33 from Aspen regarding our metal patio roof stated ************** is paying for the metal roof to be done, this was not in the scope of work through our Aspen subcontractors. This is an untrue statement as the agreement clearly states Aspen will do the project. The crew that was sent fell through our bedroom ceiling and did not tell us about the damage. When I informed Aspen, they said they would send someone out immediately to repair the damage. It has been 4 months and they have not returned to complete the painting of the repair. They only credited me $200 for ruining my curtains. Aspen wants to blame the homeowner for issues, is unprofessional and discourteous.

  

  Business Response

  Date: 11/19/2024

  We would like to clarify that Aspen Exteriors, **** does not provide metal roofing services in ****, and we have communicated this to the customer on multiple occasions. We apologize for any misunderstanding regarding this matter.

  
  As of now, Aspen Exteriors has invoiced the customer only for the work that was completed.

  
  Regarding the incident where a crew members foot fell through the roof, we acknowledge that this occurred. We regret the inconvenience this caused, and we acted promptly to repair the ceiling, sending someone to the home within days of the event. The roof decking was in poor condition, and unfortunately, this incident was unavoidable due to its state.

  
  Additionally, we understand the customer reported paint on a set of curtains in the same room. Initially, Aspen offered a $150 reimbursement for the paint on the curtains, but we understand that the customer did not find this acceptable. In response, we increased the offer to a $200 credit for the one set of curtains, despite the fact that similar sets are available for $20 to $50.
  To ensure customer satisfaction, we are willing to either send a representative to assess the painting issue or provide a courtesy credit of $250 to resolve the matter on your terms. We are committed to working with the customer to reach a fair solution and appreciate understanding.

  Customer Answer

  Date: 11/21/2024

  Aspen NEVER told us they did not do metal roofs. The salesman, ****, even said if he needed to he would come and do the roof himself because he didnt know the roofing crew couldnt do metal roofs. Nowhere in any documentation does it state Aspen would not do metal roofs. 
  

  In the photo of the completed repair you can see clearly that another coat of paint is required. I have emailed, called and even spoken to ****** * regarding the completion. He told me in September that he would get someone from the production team to contact me for the painting. As this seems to be an impossible tasks, I would like the money offered so I can hire my own painter.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed on 08/23/2024 with a deposit given to **** ***** for $10,939.87 for residential work.

  

  Business Response

  Date: 11/27/2024

  As of today, all work on this project has been completed. We were contracted to install the roof and gutters. The roof installation was finished on 9/17/24, and the gutters were completed on 9/26/24. Additional requested services were finalized on 10/25/24.
  
  We are currently working with the homeowner's insurance company to finalize the total project cost. Once this is completed, we will issue the final invoice to the customer.
  
  Thank you for your attention to this matter.
   
  
  **** *******
  
  *********** *** ********** ****
  
  ****** ************************************
  
  Office: ###-###-####

  Customer Answer

  Date: 11/27/2024

  I am rejecting this response because: NO written warranty supplied on Labor 5 years provide and materials supplied at 50 years for **** ***** ****** **** ******** ** *****
  
  
  
  Regards,
  
  
  
  ****** *****

  

  Business Response

  Date: 12/02/2024

  We will not send out any warranty paperwork until after the final invoice has been paid in full.
  
  Thanks,
  ****
   
  **** *******
  
  *********** *** ********** ****
  
  Email: ************************************
  
  Office: ###-###-####
  
  Cell: ###-###-####

  Customer Answer

  Date: 12/03/2024

  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  ****** *****

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Siding coming loose. Contacted the company for repair almost a year ago. Been going back and forth with them to get the siding put back into place. After contacting the company someone did come out and popped it back in but it popped right back out again. My neighbor who has a siding business believes that the whole section from where the siding is popping out all the way up to the peak is sagging. He suspects if the siding was nailed into celotex insulation or something like it instead of into the studs. Texted them many times no one contacted me back. Call the company and was told that if they didn't come out I was supposed to keep contacting the company to get them to get the repair people out. I've gone back and forth on this enough. I don't know what else to do now. Please help!

  

  Business Response

  Date: 11/05/2024

  11.4.2024 BBB received vm from Colin 
  Monday, November 4 2024 4:59 PM
  From: ******* ***** **************
  Duration: 30 seconds
  Voicemail box: 123
  Transcript:
  Hey *****, how's it going? This is *****. I got a call on about a 123 exteriors complaint. You left me a voicemail a while ago on another call. I actually have not gotten that complaint. We have a bunch of different accounts and we're actually in the process of kind of rolling those all up in an enterprise. But if you can send that over to me or give me a call, my number is ************. I would appreciate it. Thank you so much.

  

  Business Response

  Date: 11/05/2024

  11.5.2024, KG received call from ****** BBB email was located in junk folder. ***** will reply to complaint.

  

  Business Response

  Date: 11/05/2024

  This repair was completed on 10/17/2024. Because the siding kept buckling in the same area we ended up removing and replacing all the siding on the ***** to ensure that it will not happen again. We just followed up with the customer to make sure that he is good with everything now. We left a voicemail and are awaiting his feedback. Regarding Mr. ****** claim that we never called him back, I am just not seeing evidence of that in either of our systems. We typically document and add notes for all calls, text messages and emails. I do not see any notes between 6/13 (when initial repair was completed) and 10/1/24 (when the complaint was filed with BBB). If it is the case that he reached out multiple times and did not hear back from us, I apologize for that. When a customer feels that his/her concerns are not heard or addressed, then that is our responsibility. Our goal is always to address warranty issues as quickly and as painlessly as possible. 

  Customer Answer

  Date: 11/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve contacted via phone/left voicemail messages also sent emails to 123 exteriors. I initially contacted them this past August and the two workers they sent said they didn’t see anything. I now have 4 additional spots in my ceiling with one with a crack leaking onto my carpet. I’ve left voicemails and sent emails which has not been answered. I believe that this isn’t any new damage and I expect this company to come and resolve the issue before my ceiling collapses. My hope is that we can get this resolved expeditiously rather than having to contact an attorney. Thank you

  

  Business Response

  Date: 10/25/2023

  Hi *******,

  Thank you for your message, currently I don't have any record of recent calls from you however we are always here to help. As you stated someone came out when you called the first time and that's our usual response, often time when there are leaks it can be a number of things and not always the roof, however we will be sure to return so that you have a resolution and help. Someone will call you before 12pm CST also in the future please utilize the contact information at ********************.