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Business Profile

Roofing Contractors

Storm Guard Roofing and Construction of Columbus OH
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/24/24 I entered into an agreement with Storm Guard to repair my roof, gutters, downspouts, and window screen in accordance with the damages reported by their inspection and the insurance adjuster. In accordance with the agreement they stated the cost to me would be the amount approved by the insurance company less my deductible. They replaced the roof, but not the gutters, downspouts and window screen. After I made several inquiries, I was informed these items would not be replaced because they could not complete the work for the amount approved by the insurance company. During the roof replacement they replaced my skylights but did not discuss this with me in advance. I received a generic invoice 12/12/24 which stated roof replacement. The invoice was for the exact amount of the payment by the insurance company but they did not replace the approved gutters and window screens. I made several requests for an explanation of the charges but was not able to obtain a detailed bill. Only a verbal statement that the charge was for the skylights replacement which was not discussed and approved in advance. They also did not repair the interior dry wall that was damaged when the skylights were replaced. When i asked if someone was going to fix the drywall they said no. I am requesting a detailed bill for my record and the drywall be repaired or the amount I was charged for the skylights be refunded.

    Business Response

    Date: 04/29/2025

    4.29.2025 BBB received a call from business stating he is meeting with customer on 5/1/2025 to discuss the resolution.

    Customer Answer

    Date: 05/01/2025

    I accept the business's response to resolve this complaint.



    Regards,




    ***** *******

  • Initial Complaint

    Date:12/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Storm Guard for some soffit work. The entire experience which has now dragged on for 6 months has been horrible. In July, there were multiple reschedules before they actually came out to do the work. The first crew completed half the job. It took multiple more schedules which were once again no shows and then more reschedules for anyone to come out and do the rest of the work over multiple months. The work is still not done accurately as one of the crews who came out decided that instead of replacing the rotted soffit, they would just cover it with a thin piece of wood. In addition, my patio is torn up from on of the crews who did work on a part of my house that was not part of the project. Over the past 6 months, I’ve engaged Storm Guard management who has admitted the quality of work is poor and has promised to fix, but has yet to deliver on that promise.


    I expect the soffit job to be finished with quality and my patio to be repaired to its original state.

    Customer Answer

    Date: 03/07/2025

    2.28.2025 Consumer notified BBB via phone call that business is currently at her home doing repairs.

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/14/2024: quote was provided to repair one strip of siding on our home.
    4/2/2024: quote was signed and returned to the company
    4/3/2024: 50% deposit was placed for services
    4/8/2024: reached out for scheduling
    4/19/2024: received word back that scheduling was pending. No follow up response to messages sent until 4/30.
    5/1/2024: repair scheduled for 5/7
    5/7/2024: repair crew did not come out, contacted production assistant, stated cancelled due to weather and would re-schedule.
    5/16/2024: production manager called me stating she was unable to find a match for the siding, which verifies that the 5/7 repair date was never going to happen.
    5/20/2024: production manager calls again to state can offer close match or exact match will cost additional $200 for testing. Agreed to close match.
    5/28/2024: production assistant advised of new repair date of 6/6
    6/6/2024: repair crew comes out with product that cannot be used for repair (vinyl siding when we have aluminum), cannot complete repair.

    Business Response

    Date: 07/16/2024

    7.16.2024 Business called BBB stating that consumer's deposit has been returned.

Storm Guard Roofing and Construction of Columbus OH is BBB Accredited.

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