Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full for dozens of trees to be removed and for stump grinding for almost 10K. In order to remove dead trees and to clear an area to grow grass to extend the back yard. This was done on a very wet, rain, muddy, week. I was left with a drive way full of mud that I had to beg and provide pictures to prove that it was extremely bad for them to come back and attempt to clean it. This wasted so much of my time dealing with "proving" the condition they left. This mud ended up on my epoxy garage floor also making a mess due to it not being cleaned immediately. Than as I began the process of preparing the ground for grass 5 stumps were located that were very clearly in this area that was to be flattened out for the additional yard. Again phone calls, text, pictures and just being ignored day after day because they don't want to provide what I already paid for, which was all stumps in the future grass area to be ground down. Also my neighbor cut down about a dozen of these trees and removed them and I didn't get a dollar discount from the original quote which was based on each tree to be removed. Again less work but still the same charge. The condition of the yard was very muddy from the equipment with deep deep groves and I understand how the stumps were left but that is still not acceptable for them to acknowledge it via text at 10pm at night than go silent and ignore me, and not correct their mistake. The text message seem to try to blame me for paying in full as if that wasn't my only option because Im a good person but they fail to complete a job or correct their mistakes.

  

  Business Response

  Date: 09/15/2023

  We appreciate you bringing your concern to us and see where we were at your location approx. 6.5 months ago. We researched your concern in regards to the price and see an adjustment of $300 that was given. Unfortunately sometimes when trees are removed after we give our estimates it makes it harder for us to do our job because we are depending on certain trees to use as rigging points and that is what makes our job so complicated. We see the production notes that the estimator wrote in your file that the discount that was given was based on a courtesy rather than a savings of time for us because it actually made our job slightly more difficult not having the advantage to rig to the trees that were there at the original time the estimate was given. As you said the job was very large and it also appears that this job was based on winter pricing and we had to work under the terms that mother nature gave us in order to keep your job eligible for the special winter rate reduced pricing. Jobs of this scale and jobs that have to be done in the rain does not promote the best conditions. It was our understanding that you were wanting to keep the discounted pricing and that is why you agreed for us to arrive when we did to get your job done prior to our normal rate pricing going into affect. 

  Customer Answer

  Date: 09/26/2023

  I am rejecting this response because: I am rejecting this response because: they did not even address that they didn’t remove all the stumps that they were paid in full to remove. There are 6 stumps in my yard right now that I paid to have grinder down which they didn’t do nor have they offered to do so. That is fraud and there is a previous complaint on your site with the exact same complaint failure to complete the job they were paid in full. 
  
  
  
  Regards,
  
  
  
  Susie Cider