Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is operating out of a church in ***-***** road and buying water to sell at 3x the price. That aside, I got a bill without any explanation of charges. My HOA recently adopted their services and what we voted on was not what this service provides or what we were led to believe it provides. We were paying city water prices before this. They also charge disproportionately high online payment fees, far above what the average business charges. They used a blanket formula to charge us for our water this month instead of coming out and physically checking our meter. I would like for them to come out and check our meter and correct the pricing.

  Business Response

  Date: 06/03/2025

  We do not charge three times. We charge the same rates as the city charges the community. We do not make more money by charging more. This billing was a little different.The meters started at zero. So, if ****** was one of the first to get their meter installed vs the last person, there could have been usage on ******** meter, when the others were at zero.

  I would expect going forward the amounts will be less and consistent. And there could be an opportunity to adjust this initial bill.  I will discuss that with ****.

  With regard to paying online, you are not remitting your payment us, you are paying the association. But, for those who do pay us, we pay high credit card fees and even check fees, but we reimburse the associations the full ********* we need to recoup the fees .It's also a convenience. Anyone can mail a check for no fee. I hope this helps.

   

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our water bill was around $60 on average for years until May (2023) then suddenly jumped to +$325.60 then back to $102 in June. Some neighbors we've checked with also confirmed the same hike. Upon complain, the apartment complex administration said that we were not being accurately charged all these years because the metrage equipment was deficient.
  To us, it is clearly abusive overcharging tactics.
  We need help please.
  
  
  
  Best regards,
  *******

  Business Response

  Date: 07/27/2023

  Unfortunately, due to issues beyond our control, the system was down for a few months.The internet platform was shut down, forcing us to get a new system installed. Your history for months ranged from more than $90.00 to $125.

  Leading up to the system breakdown, it dipped a little to $60 for a couple months. During the shut down we were forced to estimate. The system estimated based on your $60, instead of your more normal of $90-$120.That caused a lot a back charges because you were probably back to using a lot more.

  We apologize for the issue, but it was truly unavoidable.I will talk to management regarding a payment plan or reduction. 

  Customer Answer

  Date: 07/28/2023

  This bills is not right

  if there have problems is not are problems 

  so they put her problem on customers to be paid NO ? By customer is not right!

  is not a customer affaire 

  so is not true 
  
  

  Business Response

  Date: 08/06/2023

  please attach a picture of your meter

  Customer Answer

  Date: 08/07/2023

  I try send the picture 

  the system rejected 
  
  
  
  Better Business Bureau:
  
  Ok I send  picture of my mètre thanks 
  
  I accept the business's response to resolve this complaint.