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Smart Cookie LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Smart Cookie LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smart Cookie LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grandson received a coupon from the library for a free cookie if he read so many books from the Crumbl cookie business located in Parma Ohio. He went there today and was told they quit taking the coupon in August. There was no expiration date on the coupon and I thought they should have honored it or they should not participate in giving free cookies since they didn’t honor it. My 12 year old grandson was very disappointed and so was I.

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase August 22nd at 6:45PM (Receipt **********) for 2 strawberry shortcake and 2 frycake cookies (4 pack) at this Crumbl Cookie location. At around 12:00PM 8/24 I discovered one of the cookies had a large growth of mold surrounding the cookie. I became very ill the moment I opened the box and was exposed to the mold. Given this short period of time between purchasing the cookies and discovering this mold growth, I believe the strawberries to have already been bad when the cookies were made and sold to me. The cookies were sealed in the original box they came in and on my counter. There were no instructions on the box, in store, or online stating any further storage precautions needed to ensure the cookies would remain fresh (or not grow mold). I believe Crumbl needs to communicate how to store cookies as well as an investigation into this location's ingredients to ensure they are not making product with old/moldy ingredients.

    Smart Cookie LLC is NOT a BBB Accredited Business.

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