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Business Profile

Dental Implants

ClearChoice Dental Implant Center
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    --I went to ClearChoice for a consultation of dental implants on 11/20/2024
    --Decided to do an upper arch treatment for the price of $22,400.00
    --Paid a $1,000.00 deposit via credit card 11/21/2024
    --Wrote a check for the rest $21,400.00 on 12/16/2024
    --Asked a few questions via email on 12/23/2024 about doing the bottom arch too - right after sending the email to Julie H*****, I received a high pressure sales call from her to pay for the bottom immediately
    --So, feeling super pressured, I paid them another $22,400.00 via a $15,000.00 care credit card transaction and $7,400.00 debit card transaction from my ********** bank account
    --Then, I emailed Julie H***** *n 12/26/2024 asking to cancel my treatment and refund me
    --Did not hear anything back from her, so on 01/06/2025 I called the office asking for her and about my refund, they told me she was busy
    --When she finally called me back in the evening on 01/06/2025, she agreed to process a refund, told me they have to go through corporate and may take up to two weeks to process, and told me that I may not receive a full refund because I attended a smile design appointment
    --I sent a follow up email to Julie H***** to ask for the status of my refund and have not received a response yet
    They were very quick and eager to get my money and I cannot get them to answer my emails now.
    I have not received any treatment or service from them - and i have not received any of my payments back yet.
    I would like a full refund of my $44,800.00 asap please

    Customer Answer

    Date: 02/10/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******




ClearChoice Dental Implant Center is BBB Accredited.

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