Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****
  
  
  
  
  s compelled to find the supplies necessary to complete exterior work, after being notified by Project Manager that supplies were unavailable - owner found with first phone call).
  -The business met with owner to discuss spurious charges and lack of QA/QC on October 25, 2022; No walk through was conducted at that time to QA/QC. **** revised estimate down, after more than $19,000.00 in overcharges had occurred to that point (participants included President of Company, Project Manager, and both Owner and Co-Owner of Property), and stated they would provide owner credits. Their revised estimate provided owner $6,942.40 in credits, however additional modifications were made to Estimate at that time with no written concurrence of agreement to changes from owner. During this time, **** downgraded services with same rates of charge.
  -Current Invoice Number is **********
  *** All pdf's provided by **** will not download at this time but owner will provide copies upon request.

  

  Business Response

  Date: 02/23/2023

  Submitted invoice to client has been resinded as it was prematurely sent.  There is additonal punchlist work to be completed by **** on the exterior of the home and within the garage to ensure homeowners satisfaction.  In regards to billings, a recap of dollars earned to date taking into consideration the approved insurance settlement, approved insurance addednum, change order costs, and credits back to homeowner is being generated and will be submitted to client prior to completion to ensure full transparency.  **** has completed / is completing all work to date as specified in the submitted insurance estimate (as approved by USAA insurance) in regards to scope of work, materials used, Bay Village building code requirements per city building department and has passed all building department inspections.  **** is responsible for the finish product of the entire proejct including work completed by sub contractors.