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Business Profile

New Carpets

West Bay Floor Source

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I built a condo with Marous Builders (closed in December 2022). During the 1 year period, the subfloor in my kitchen was squeaking. After a lengthy process, Marous had their sub contractors remove the floor in the kitchen and repaired the squeaking subfloor. Westbay Floor Source put the floor back down apron. August 29, 2023. Within a few months, the floor started to separate in a few different areas. This was brought to the attention of the PM of Marous Builders (Brian *****) in the spring of 2024. During the same time that they were doing the other 1 year warranty, they had Westbay Floor Source come back out and "pound" it together. I specifically asked the contractor if this was going to hold. I was told it would. On July 1, 2024, I reached out to Brian ***** (Marous Builders) via email about this floor separating again. He told me to reach out to Westbay to see what they say first. I called and Mark from Westbay came out to my home on July 11, 2024. Mark took some pictures and said he was going to speak with the owner on next steps. After not hearing anything further from Mark, I called and left voicemails for him on 7/22, 7/23, and 7/25. I did not receive any call back. I then reached out to Brian ***** and explained the lack of response from Westbay. On August 2, 2024, he said the owner Eddie will be reaching out to me either that day or on 8/5. After not receiving a call from Eddie on either day, I reached out to Brian. He said he was checking with his boss. In the meantime, I started leaving Eddie (owner of Westbay) daily voicemails starting on 8/12. So far I have left a total of 6 voicemails for Eddie with no call back. On 8/15, I reached out to Brian to see if he heard anything and he told me that Marous Builders have fulfilled their obligations and it is now up to Westbay on how they want to deal with any issues. As you can see, I have an issue that started months ago and a band aid was put on only to return.

West Bay Floor Source is NOT a BBB Accredited Business.

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