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Business Profile

Payment Processing Services

ECHO Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

Customer Review Ratings

1

Average of 9 Customer Reviews

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Review Details

  • Donna W

    Date: 07/07/2025

    Terrible customer service forces companies to accept virtual visa and then wait two weeks for a paper check payment which puts small businesses in jeopardy. No notice was sent about the payment changes. They just make changes to clients accounts with no notice.

  • Carolyn E

    Date: 03/05/2025

    Terrible company Perhaps **** needs to investigate. Cheating providers out of their payments

  • Matthew C

    Date: 08/05/2024

    an unnecessary middle man collecting fees and scamming insurance companies out of money under the guise of savings.

  • brandon p

    Date: 03/28/2024

    Horrible company: there intention is clear, they are trying to steal provider's payments. How they are not investigated and shut down is beyond my understanding.

  • Jeffrey G

    Date: 10/02/2023

    Terrible Company. Terrible Service.
    Setting up EFT with them was a nightmare. And sometimes they still send virtual credit cards.
    We are stuck with them because they scammed our medical provider into using them for payments.

  • Katrina D

    Date: 05/24/2023

    Echo Health is a complete joke!! We have opted out of Virtual credit cards only to keep on receiving them!! When you call the customer service representatives are completely rude and uneducated!!! They have tried to state that we have been getting credit cards that entire time, I beg to differ as we have ALWAYS received paper checks. Who in their right mind would want a virtual credit card as payment!!! They will not allow you to speak to a supervisor and do not care if you contact the insurance commissioner's office. DO BETTER ECHO HEALTH. P.S. they are not PCI complaint either!!!

  • Jason M

    Date: 01/23/2023

    Absolute joke. Company phone numbers ring to solicitations half the time. You can't get someone to send you a paper check. They tell you they are transferring you to someone that will help you and then leave you on hold indefinitely. This company should be put out of business by the BBB and Consumer affairs. They are a sham.

  • ANITA E

    Date: 09/27/2022

    If I could give zero stars I certainly would. I don't think any company that's doing business with ECHO actually did a complete assessment of this company. It has been a complete nightmare trying to get my reimburse from ECHO CLEARING HOUSE. Echo's ledger is stating that my payment was sent via ACH but my bank has confirmed that they never received it. I trust and believe my bank especially because I never had an issue with Change HealthNet with depositing payments electronically. I just wish ECHO would do better as a company!!!!

  • Mary Anne L

    Date: 08/08/2022

    If I could give echo health a 0 stars I would. For the initial set up I called them no less than 10 times and was put on terminal hold. When the line picks up it automatically hangs up.
    The second attempt at contacting Echo went the same route. I was calling regarding the auto post that despite submitting the paperwork 4x never happened. When I finally got through to someone after being hung up on 2x, they had never heard of auto posting.
    This company is severely lacking in communication and skilled employees. The lag time for them to set me up with EFTs was months.
    Why any insurance company would engage Echo is beyond me.
    It was not my choice to use this company.

ECHO Health, Inc. is NOT a BBB Accredited Business.

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